Group ITAM Tool & Data Manager

BTO Research; Turbigo; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Dynamic work environment

Flexible working approaches

On-the-job training

Opportunity to work on impactful projects

Job summary

A consulting firm is seeking an IT Asset Management Specialist to ensure operational stability and governance of the IT Asset Management platform. You will coordinate between the IT team and ServiceNow platform team, overseeing ITAM modules and data integrity. The ideal candidate has at least 5 years of experience, a strong familiarity with ServiceNow, and excellent problem-solving skills. The position offers a dynamic, young work environment based in Milan, with opportunities for business travel and relocation to Luxembourg.

Qualifications

• Minimum 5 years of experience in ServiceNow platform administration.
• Strong familiarity with ServiceNow ITAM modules and CMDB management.
• Experience managing data integrations across enterprise systems.

Responsibilities

• Ensure operational stability and governance of the IT Asset Management platform.
• Coordinate between IT Asset Management team and ServiceNow platform team.
• Oversee ServiceNow ITAM modules and CMDB structures.

Skills

ServiceNow platform administration

IT Asset Management tools

Data integrity and consistency

Analytical thinking

Stakeholder coordination

Education

Bachelor’s degree in Information Technology, Computer Science, or related discipline

Tools

ServiceNow ITAM modules (HAM Pro, SAM Pro)

CMDB architecture and table management

Job description

BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.

Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.

This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing.

We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills.

• Ensure the operational stability and governance of the IT Asset Management platform, supporting accurate and reliable asset data management.
• Act as the key point of coordination between the IT Asset Management team and the ServiceNow platform team for platform configuration, governance, and enhancements.
• Oversee the administration and evolution of ServiceNow ITAM modules and CMDB structures to support IT asset lifecycle processes.
• Ensure data integrity, consistency, and completeness across asset records and related data structures.
• Manage and monitor integrations between ServiceNow and enterprise systems to maintain aligned and synchronized asset data.
• Support the development of reporting, dashboards, and performance indicators to enable transparency and informed decision-making.
• Collaborate with ITSM teams and other technology stakeholders to ensure alignment between processes, platforms, and data models.
• Contribute to platform improvements, data governance initiatives, and the continuous optimization of ITAM capabilities.
• Minimum 5 years of experience in ServiceNow platform administration, IT Asset Management tools, or comparable enterprise platform environments.
• Strong familiarity with ServiceNow ITAM modules (HAM Pro, SAM Pro) and CMDB architecture and table management.
• Experience managing data integrations and synchronization across enterprise systems.
• Working knowledge of IT service management processes and governance frameworks such as ITIL or ISO standards.
• Strong analytical thinking and technical problem-solving skills.
• Excellent communication and stakeholder coordination abilities.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Nice to Have: ServiceNow certifications, such as Certified System Administrator (CSA) or Implementation Specialist.
• 📍 Where: The position is based in Milan, with occasional business travel and the possibility of an exciting relocation opportunity to Luxembourg. ✈️

🌱 What We Offer

✨ A dynamic, young, and fast-growing environment

🔄 Flexible thinking and working approaches

🎓 Hands-on experience in a stimulating, project-based context

👩 🏫 Opportunities to learn from industry professionals

📚 On-the-job training (and more)

🚀 The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.