Gridspertise - AMS Service Manager

Gridspertise; Lombardia; On-site; EUR 55,000 - 80,000; Full time

Benefits offered by this job

Smart working

Health coverage

Wellness programs

Family support

Job summary

Gridspertise invites applications for an AMS Service Manager to oversee services in the Smart Metering and Smart Grid sector for domestic and international clients. You will coordinate AMS activities, supervise support teams, manage tickets, SLAs, escalations and reporting.

The role requires a Bachelor's or Master's in Electrical/Electronic/Automation Engineering, 10 years in AMS or similar, and strong English. 2-year fixed-term contract based in Milan with potential transition to permanent.

Qualifications

• Bachelor’s or Master’s degree in Electrical/Electronic/Automation Engineering.
• 10 years in AMS or similar roles.
• Experience in utilities, smart metering/grid sectors.
• Knowledge of L1/L2/L3 application support processes.
• Proven ability to coordinate distributed teams and clients.
• Excellent written and spoken English.

Responsibilities

• Coordinate AMS services for domestic and international clients.
• Supervise first- and second-level support and liaise with third-level AMS.
• Manage ticketing, SLAs/KPIs, escalations and reporting.
• Coordinate operations, troubleshooting, configurations and releases/UAT.
• Engage with product, development and software teams.
• Prepare proposals from suppliers and convert to client proposals.
• Participate in SALs, reviews, War Room, and alignment meetings.

Skills

AMS service management

Stakeholder management

SLA management

Ticketing

English proficiency

Education

Electrical/Electronic/Automation Engineering degree

Job description

The System Integration South EMEA unit, within Gridspertise, is looking for AMS Service Manager.

Founded in 2021 from Enel’s two-decade-long experience in grid digitalization, we are committed to pushing the boundaries of innovation every day.

Today, the Gridspertise Group operates globally in Italy, Spain, the Nordic countries, the Netherlands, Latam and beyond.

By providing Grid Edge intelligent solutions, we empower utilities with advanced visibility, control, and automation at the edge, driving transformation across the industry and society.

Step into a fast-paced, tech-driven environment where you can contribute to impactful global projects and work with the latest technologies on the market.

Join us and be part of the team that’s revolutionizing smart grids!

What you will do:

As AMS Service Manager, you will be responsible for all activities related to:

• Coordinate AMS services in the Smart Metering / Smart Grid sector for domestic and international clients;
• Supervise first-level activities, the Meter Operation Centre, second-level technical/functional support, and liaise with third-level AMS for corrective and enhancement support;
• Manage ticketing processes, SLAs/KPIs, escalations, reporting and client communications;
• Coordinate operational activities, troubleshooting, workarounds, configurations, parameterisation, tuning, problem management and support for releases/UAT;
• Manage relations with third-level, product, development and software factory teams for corrective and enhancement activities, change requests and application interventions;
• Analyse technical and financial proposals received from suppliers and convert them into structured proposals for clients;
• Participate in SALs, service reviews, War Room sessions, technical calls and alignment meetings with internal and external stakeholders.

Note:

The scope and the perimeter of the unit requires the availability to travel to Turkmenistan.

Who you are:

Bachelor’s/Master’s Degree preferably in Electrical, Electronic or Automation Engineering with:

• 10 years of experience in the role or similar;
• Experience in managing complex AMS services, preferably within the utilities, energy, smart metering, smart grid or mission-critical systems sectors;
• Knowledge of L1/L2/L3 application support processes;
• Experience in managing SLAs, ticketing, escalation, operational reporting and stakeholder management;
• Ability to coordinate distributed teams, suppliers, partners and national/international clients;
• Excellent written and spoken English.

What we offer:

• 2-year fixed-term contract based in Milan, with the possibility of transitioning to a permanent position thereafter;
• Annual salary range: €55,000 - €80,000 (In accordance with the Pay Transparency Directive No. 2023/970);
• Smart working, corporate welfare including supplemental health care, wellness programs, family and parental caring, benefits, conventions and more.

www.gridspertise.com

We are looking for candidates of both sexes - L.903/77 e D. Lgs n. 98/2006, art 27

This job posting is open to all applicants, in compliance with Legislative Decree No. 198/2006, Article 27, and Legislative Decree No. 96/2026, implementing European Directive 2023/970, and in line with Gridspertise’s commitment to equity and inclusion, with a particular focus on promoting gender equality.