Global Shipper Support Programs Lead

Amazon; Bardi; In loco; EUR 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Base salary (listed)

Sign-on payment

Statutory benefits

Region-specific benefits

Higher salary potential

Descrizione del lavoro

Amazon is seeking a Senior Program Manager for EU Shipper Support based in Italy. The role drives process improvements and operational excellence by partnering with Product, Engineering and Operations to translate frontline pain points into scalable programs across shippers globally.

You will lead cross-functional initiatives, design scalable playbooks, and develop metrics to quantify ROI while shaping end-to-end delivery and leadership updates for senior stakeholders.

Competenze

• Experience in program management, logistics, operations, or related field.
• Lean Six Sigma training or certification is a plus.
• Proven ability to influence cross-functional teams without direct reporting lines.

Mansioni

• Identify and lead process improvement initiatives to enhance shipper experience and reduce defects.
• Coach Shippers, Account Managers and Shipper Support Specialists in root cause analysis and solutions.
• Partner with Product, Engineering and Operations to implement process and tool improvements.
• Analyze contact drivers and operational data to prioritize opportunities.
• Design scalable processes, SOPs, and playbooks for consistency and quality.
• Manage end-to-end lifecycle of improvements from problem ID to rollout.
• Create leadership narratives and program updates (6-pagers, WBR/MBR).
• Develop metrics and reporting to quantify impact and ROI.

Conoscenze

Process improvement

Lean Six Sigma

Cross-functional collaboration

Analytical mindset

Data analysis

Descrizione del lavoro

Amazon is seeking a Senior Program Manager for EU Shipper Support based in Italy. The role drives process improvements and operational excellence by partnering with Product, Engineering and Operations to translate frontline pain points into scalable programs across shippers globally.

You will lead cross-functional initiatives, design scalable playbooks, and develop metrics to quantify ROI while shaping end-to-end delivery and leadership updates for senior stakeholders.