Global Operations Team Lead — Hybrid & Growth Focus

Tumlare Corporation; Roma; Híbrido; EUR 40.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International environment

Hybrid working

Growth & training opportunities

Employee engagement activities

Competitive compensation

Descripción de la vacante

Kuoni Tumlare in Rome seeks an Operations Team Leader to guide the JTB operations team, ensuring high performance and collaboration with Sales, Planning and Finance. You will manage daily operations to meet Japan market expectations, optimize supplier costs, and implement efficient processes in a hybrid work setting.

The role requires experience in operations management within travel, strong cross-cultural communication (JP/EN/IT), and a focus on profitability and customer satisfaction.

Formación

• Proven experience in operations management (tourism experience is a plus).
• Knowledge of the business area, clients and suppliers.
• Understanding of Japanese culture and expectations.
• Fluency in Japanese, English and Italian.
• Ability to plan, prioritize and execute operational activities.
• Strategic mindset focused on efficiency, profitability and customer satisfaction.

Responsabilidades

• Lead the JTB operations team to ensure high performance and engagement.
• Coordinate daily operations to meet the Japan market’s expectations.
• Plan and organize activities with regular checks on sales and seasonality.
• Maximize margins by managing supplier costs and optimizing revenue.
• Maintain SOPs and ensure compliance and process improvements.
• Collaborate with Sales, Planning, Customer Service and Finance to deliver seamless service.

Conocimientos

Operations management

Client & supplier knowledge

Japanese culture understanding

Multilingual: JP/EN/IT

Operational planning

Strategic mindset

Descripción del empleo

Kuoni Tumlare in Rome seeks an Operations Team Leader to guide the JTB operations team, ensuring high performance and collaboration with Sales, Planning and Finance. You will manage daily operations to meet Japan market expectations, optimize supplier costs, and implement efficient processes in a hybrid work setting.

The role requires experience in operations management within travel, strong cross-cultural communication (JP/EN/IT), and a focus on profitability and customer satisfaction.