Global Luxury Property Manager — Head of Operations

ACS Group; Italia; On-site; EUR 168,000 - 228,000; Full time

Benefits offered by this job

International travel

Autonomy in role

Supportive admin and external partner"

Job summary

ACS Group is seeking an experienced Head of Property Management to lead a luxury residential portfolio across the UK, Europe, and the Middle East. Based in London, you will oversee a household team, coordinate contractors, and drive inspections, renovations, and cost-efficient operations.

The role requires senior leadership, strong hospitality know‑how, and a wide network of premium real estate professionals. Travel internationally is expected.

Qualifications

• Minimum 5 years of experience in luxury residential property management, preferably in a senior management or leadership position.
• Strong knowledge of the London luxury residential property market.
• Established professional network of premium contractors, suppliers, service providers, and real estate professionals.
• Proven experience overseeing household teams or luxury hospitality operations.
• Demonstrated ability to manage multiple properties or complex residential operations.
• Strong project management background, including renovations, refurbishment, and contractor management.
• Experience with financial planning, budgeting, cost control, and reporting.
• Excellent understanding of property regulations, compliance, and operational best practices.
• Outstanding leadership, organisational, negotiation, and communication skills.
• Currently based in London or willing to relocate.
• Willingness and ability to travel internationally, particularly to the UAE, Cyprus, and other European destinations.

Responsibilities

• Oversee the overall management and operational performance of an international portfolio of luxury residential properties.
• Establish and maintain exceptional operational and presentation standards across all residences.
• Conduct regular property inspections to assess condition, maintenance requirements, compliance, and operational efficiency.
• Coordinate the preparation of international residences ahead of the family's arrival.
• Ensure properties are maintained efficiently and cost-effectively.
• Develop and implement procedures to improve property operations and service standards.
• Provide leadership and strategic direction to an established household team, including butlers, chefs, housekeepers, gardeners, and maintenance personnel.
• Oversee team structure, staff rotations, and workforce planning in line with operational requirements.
• Lead recruitment, onboarding, training, and professional development of household employees.
• Ensure effective communication and coordination between household teams across different locations.
• Work closely with security personnel and other support functions.
• Assess the condition of properties and establish priorities for maintenance, repairs, and improvements.
• Oversee renovation, refurbishment, and property improvement projects.
• Identify, evaluate, and appoint reliable contractors, suppliers, and external specialists.
• Manage tenders, negotiate commercial terms, and ensure value for money.
• Monitor project budgets, timelines, quality, and overall delivery.
• Oversee ongoing projects, including a partial renovation of the primary London residence.
• Oversee property budgets, operating expenses, and financial planning across the portfolio.
• Ensure effective cost control and responsible allocation of resources.
• Manage property lease agreements and coordinate with legal, financial, tax, and insurance advisors.
• Evaluate potential new properties in collaboration with professional real estate brokers.
• Provide regular updates and reports on property operations, expenditure, and ongoing projects.

Skills

Leadership

Property management

Budgeting

Contractor management

Negotiation

Communication

Hospitality knowledge

Job description

ACS Group is seeking an experienced Head of Property Management to lead a luxury residential portfolio across the UK, Europe, and the Middle East. Based in London, you will oversee a household team, coordinate contractors, and drive inspections, renovations, and cost-efficient operations.

The role requires senior leadership, strong hospitality know‑how, and a wide network of premium real estate professionals. Travel internationally is expected.