Head of Property Management

ACS Group; Italia; Sur place; EUR 168 000 - 228 000; Plein temps

Avantages offerts par ce poste

International travel

Autonomy in role

Supportive admin and external partner"

Résumé du poste

ACS Group is seeking an experienced Head of Property Management to lead a luxury residential portfolio across the UK, Europe, and the Middle East. Based in London, you will oversee a household team, coordinate contractors, and drive inspections, renovations, and cost-efficient operations.

The role requires senior leadership, strong hospitality know‑how, and a wide network of premium real estate professionals. Travel internationally is expected.

Qualifications

• Minimum 5 years of experience in luxury residential property management, preferably in a senior management or leadership position.
• Strong knowledge of the London luxury residential property market.
• Established professional network of premium contractors, suppliers, service providers, and real estate professionals.
• Proven experience overseeing household teams or luxury hospitality operations.
• Demonstrated ability to manage multiple properties or complex residential operations.
• Strong project management background, including renovations, refurbishment, and contractor management.
• Experience with financial planning, budgeting, cost control, and reporting.
• Excellent understanding of property regulations, compliance, and operational best practices.
• Outstanding leadership, organisational, negotiation, and communication skills.
• Currently based in London or willing to relocate.
• Willingness and ability to travel internationally, particularly to the UAE, Cyprus, and other European destinations.

Responsabilités

• Oversee the overall management and operational performance of an international portfolio of luxury residential properties.
• Establish and maintain exceptional operational and presentation standards across all residences.
• Conduct regular property inspections to assess condition, maintenance requirements, compliance, and operational efficiency.
• Coordinate the preparation of international residences ahead of the family's arrival.
• Ensure properties are maintained efficiently and cost-effectively.
• Develop and implement procedures to improve property operations and service standards.
• Provide leadership and strategic direction to an established household team, including butlers, chefs, housekeepers, gardeners, and maintenance personnel.
• Oversee team structure, staff rotations, and workforce planning in line with operational requirements.
• Lead recruitment, onboarding, training, and professional development of household employees.
• Ensure effective communication and coordination between household teams across different locations.
• Work closely with security personnel and other support functions.
• Assess the condition of properties and establish priorities for maintenance, repairs, and improvements.
• Oversee renovation, refurbishment, and property improvement projects.
• Identify, evaluate, and appoint reliable contractors, suppliers, and external specialists.
• Manage tenders, negotiate commercial terms, and ensure value for money.
• Monitor project budgets, timelines, quality, and overall delivery.
• Oversee ongoing projects, including a partial renovation of the primary London residence.
• Oversee property budgets, operating expenses, and financial planning across the portfolio.
• Ensure effective cost control and responsible allocation of resources.
• Manage property lease agreements and coordinate with legal, financial, tax, and insurance advisors.
• Evaluate potential new properties in collaboration with professional real estate brokers.
• Provide regular updates and reports on property operations, expenditure, and ongoing projects.

Connaissances

Leadership

Property management

Budgeting

Contractor management

Negotiation

Communication

Hospitality knowledge

Description du poste

About ACS Group

ACS Group is looking for an experienced Head of Property Management to lead and oversee an international portfolio of luxury residential properties across the UK, Europe, and the Middle East.

The portfolio includes a primary residence in London, seasonal residences in Cyprus, the UAE, and the Alps, as well as occasional involvement with properties in France, Switzerland, and Italy.

This is a senior leadership position focused on the strategic and operational oversight of multiple luxury residences.

The successful candidate will lead an established household team, coordinate external contractors and professional advisors, oversee property-related projects, and ensure that all residences operate to the highest standards.

This role is particularly suited to a commercially minded professional who combines strong leadership capabilities, luxury hospitality experience, and extensive knowledge of residential property management.

Key Responsibilities

Property Portfolio & Operations

• Oversee the overall management and operational performance of an international portfolio of luxury residential properties.
• Establish and maintain exceptional operational and presentation standards across all residences.
• Conduct regular property inspections to assess condition, maintenance requirements, compliance, and operational efficiency.
• Coordinate the preparation of international residences ahead of the family's arrival.
• Ensure properties are maintained efficiently and cost-effectively.
• Develop and implement procedures to improve property operations and service standards.

Leadership & Team Management

• Provide leadership and strategic direction to an established household team, including butlers, chefs, housekeepers, gardeners, and maintenance personnel.
• Oversee team structure, staff rotations, and workforce planning in line with operational requirements.
• Lead recruitment, onboarding, training, and professional development of household employees.
• Ensure effective communication and coordination between household teams across different locations.
• Work closely with security personnel and other support functions.

Property Projects, Maintenance & Renovations

• Assess the condition of properties and establish priorities for maintenance, repairs, and improvements.
• Oversee renovation, refurbishment, and property improvement projects.
• Identify, evaluate, and appoint reliable contractors, suppliers, and external specialists.
• Manage tenders, negotiate commercial terms, and ensure value for money.
• Monitor project budgets, timelines, quality, and overall delivery.
• Oversee ongoing projects, including a partial renovation of the primary London residence.

Financial & Commercial Management

• Oversee property budgets, operating expenses, and financial planning across the portfolio.
• Ensure effective cost control and responsible allocation of resources.
• Manage property lease agreements and coordinate with legal, financial, tax, and insurance advisors.
• Evaluate potential new properties in collaboration with professional real estate brokers.
• Provide regular updates and reports on property operations, expenditure, and ongoing projects.

Candidate Requirements

• Minimum 5 years of experience in luxury residential property management, preferably in a senior management or leadership position.
• Strong knowledge of the London luxury residential property market.
• Established professional network of premium contractors, suppliers, service providers, and real estate professionals.
• Proven experience overseeing household teams or luxury hospitality operations.
• Demonstrated ability to manage multiple properties or complex residential operations.
• Strong project management background, including renovations, refurbishment, and contractor management.
• Experience with financial planning, budgeting, cost control, and reporting.
• Excellent understanding of property regulations, compliance, and operational best practices.
• Outstanding leadership, organisational, negotiation, and communication skills.
• Currently based in London or willing to relocate.
• Willingness and ability to travel internationally, particularly to the UAE, Cyprus, and other European destinations.

Working Arrangement & Benefits

• London-based position with responsibility for an international property portfolio.
• Monday-Friday working schedule, with weekends off as standard.
• Flexible, self-managed working hours and a high degree of autonomy.
• Regular international business travel.
• All business travel expenses outside the UK covered, including accommodation, per diem, local transportation, visas, communications, and insurance.
• Dedicated administrative and operational support, including assistance with procurement, documentation, payments, and staff travel arrangements.
• An established household team and access to professional external contractors and advisors.
• Competitive compensation package, with a salary review following the initial period.

Why Join ACS Group?

This is an excellent opportunity for an experienced property management professional to take on a senior leadership role overseeing a prestigious international residential portfolio.

You will have the autonomy to shape property operations, lead established teams, oversee significant projects, and implement long-term operational strategies across multiple international residences.