Global Logistics CX Specialist (English & Italian)

Maersk; Milano; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Maersk in Milan, Italy is seeking a Customer Experience professional to manage shipment processes for Import and Export, ensuring smooth execution and strict adherence to company procedures and regulatory requirements.

You will build strong relationships with customers, suppliers and colleagues around the globe, deliver proactive support, track shipments, notify deviations, and explore opportunities to upsell end-to-end services, while maintaining KPI-driven performance.

Formación

• Fluency in English (required)
• Fluency in Italian (required)
• Experience in customer-facing role in logistics (preferred)

Responsabilidades

• Taking full responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution
• Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities
• Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives
• Understanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvement

Conocimientos

Fluency in English

Fluency in Italian

Customer service

Logistics knowledge

Descripción del empleo

Maersk in Milan, Italy is seeking a Customer Experience professional to manage shipment processes for Import and Export, ensuring smooth execution and strict adherence to company procedures and regulatory requirements.

You will build strong relationships with customers, suppliers and colleagues around the globe, deliver proactive support, track shipments, notify deviations, and explore opportunities to upsell end-to-end services, while maintaining KPI-driven performance.