Customer experience Agent

Maersk; Milano; On-site; EUR 32,000 - 45,000; Full time

Job summary

Maersk in Milan, Italy is seeking a Customer Experience professional to manage shipment processes for Import and Export, ensuring smooth execution and strict adherence to company procedures and regulatory requirements.

You will build strong relationships with customers, suppliers and colleagues around the globe, deliver proactive support, track shipments, notify deviations, and explore opportunities to upsell end-to-end services, while maintaining KPI-driven performance.

Qualifications

• Fluency in English (required)
• Fluency in Italian (required)
• Experience in customer-facing role in logistics (preferred)

Responsibilities

• Taking full responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution
• Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities
• Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives
• Understanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvement

Skills

Fluency in English

Fluency in Italian

Customer service

Logistics knowledge

Job description

Job Description You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey "All The Way" to your front door. Now it's your chance to get to know us from within: a workplace full of warmth, friendship and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. We offer If you love talking to a wide array of people during the day - from customers, suppliers and colleagues around the globe - then this is the job for you. We are looking for a Customer Experience that will join us in an exciting role, part of a dynamic and international organization with the possibility to continuously apply and develop competencies.

Key responsibilities

• Taking full responsibility for customers' experience by managing shipment processes in compliance with company procedures and regulatory requirements for both Import and Export, ensuring its smooth execution
• Being fully responsible for customers' satisfaction, building strong relationships with them, and understanding their business, service needs, drivers, and desires with a constant focus on driving new business opportunities
• Delivering proactive customer support, tracking shipments and notifying our customers about any deviations from the original transport plan, recommending potential solutions or alternatives
• Understanding KPI-oriented environment, meeting/exceeding local targets including up-selling our end-to-end products, identifying areas of improvement

We are looking for Fluency in English and Italian is a must. Experience in a customer facing role, ideally within the logistics industry. Developed communication, persuasiveness, influencing and negotiation skills. Has strong needs evolution and questioning skills. Demonstrable ability to handle most common customer objection.

Location: Milan, Italy

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.