Global IT Support Specialist — Service Desk

Dr. Schar; Postal; In loco; EUR 32.000 - 46.000; Tempo pieno

Descrizione del lavoro

Dr. Schär Group is seeking an IT Service Desk Technician to join the Global IT Infrastructure & Operations Team at our Postal headquarters. You will provide first-level support, manage devices, accounts, and key applications for colleagues across all locations.

You will handle hardware/software/network issues, use the ITSM tool, set up workplaces, and contribute to IT projects. English and Italian are required; German is a plus.

Competenze

• Degree in IT or equivalent; relevant professional experience may count.
• Strong knowledge of Microsoft Windows, Android, and iOS devices.
• Familiarity with PC hardware and software architecture.
• Experience with Active Directory and Microsoft 365 user administration.
• Independent, solution-oriented approach; excellent interpersonal skills in an international environment.

Mansioni

• Provide first-level technical support for hardware, software, and network issues.
• Support IT systems in manufacturing environments.
• Classify and prioritize user requests using the ITSM tool.
• Resolve issues directly or escalate to specialized IT teams.
• Configure, maintain, and support client devices and peripherals.
• Set up new workplaces, laptops, and desktops.
• Collaborate on IT projects and maintain internal documentation.

Conoscenze

Windows OS

Android devices

iOS devices

Active Directory

Microsoft 365

IT support

Interpersonal skills

English & Italian

German a plus

Formazione

Degree in IT

Descrizione del lavoro

Dr. Schär Group is seeking an IT Service Desk Technician to join the Global IT Infrastructure & Operations Team at our Postal headquarters. You will provide first-level support, manage devices, accounts, and key applications for colleagues across all locations.

You will handle hardware/software/network issues, use the ITSM tool, set up workplaces, and contribute to IT projects. English and Italian are required; German is a plus.