Global Aftersales Technical Services Lead

Stellantis; Montà; In loco; EUR 53.000 - 65.000; Tempo pieno

Descrizione del lavoro

Stellantis seeks an Aftersales Technical Services Senior Specialist to drive global readiness, support product quality, and coordinate across engineering, quality and service networks. You will influence customer satisfaction and service performance on a worldwide scale.

The role requires strong technical aptitude, experience in international environments, and frequent international travel, within a highly collaborative setting.

Competenze

• Minimum 8 years of Aftersales, Technical Services, Product Support, Technical Assistance, Engineering, Quality, or related automotive functions.
• Proven experience in international and cross-functional environments.
• Strong understanding of vehicle systems, diagnostics, repair processes, and problem-solving methodologies.
• Excellent communication and stakeholder management across cultures.

Mansioni

• Lead Global Technical Readiness and deployment of repair processes for launches and upgrades.
• Ensure readiness of repair procedures, docs, service information, and diagnostic tools.
• Coordinate technical training strategies and network readiness.
• Oversee recall and service campaigns across markets.
• Govern Technical Assistance processes and track KPIs for continuous improvement.

Conoscenze

Fluent English

Communication

Cross-functional collaboration

Problem solving

Strumenti

SBOM

Parts Catalogue

Forecasting

Order Management

Warranty systems

DMS platforms

Descrizione del lavoro

Stellantis seeks an Aftersales Technical Services Senior Specialist to drive global readiness, support product quality, and coordinate across engineering, quality and service networks. You will influence customer satisfaction and service performance on a worldwide scale.

The role requires strong technical aptitude, experience in international environments, and frequent international travel, within a highly collaborative setting.