German-Speaking Senior CSM — Enterprise Success (Remote)

n8n GmbH; Meolo; Remote; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Remote-first

Career growth

Hackathons

Job summary

n8n is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will be the trusted post-sales partner for strategic enterprise customers, owning onboarding, adoption, and renewals with a focus on measurable ROI and durable revenue.

In collaboration with Support, Solutions Engineering and Product, you will drive retention, expansion and risk management while building strong executive relationships across IT and business stakeholders.

Qualifications

• German native speaker with fluent business English
• Based in Europe (Germany ideal; willing to travel to customers)
• Senior Enterprise Customer Success experience with a small, strategic book of enterprise SaaS customers
• Retention and expansion target ownership with renewals and growth experience
• Technical engagement with IT/engineering stakeholders (APIs, integrations, auth basics)
• Experience with large German-speaking enterprises (DACH)
• Ability to translate product usage into ROI and executive-ready business cases
• Ability to build account plans and maintain operating cadence across large organizations
• Strong communication with builders and executives and a high-trust relationship mindset
• Ability to own onboarding, adoption, and renewal cycles and drive outcomes

Responsibilities

• Own a small book of n8n’s largest enterprise customers in the German-speaking market
• Build account strategy across IT, engineering, and senior business stakeholders
• Own retention and expansion targets, driving renewals and up-sell with Account Executives
• Lead customer kickoffs and success planning with clear goals and timelines
• Drive onboarding and enablement for technical and business audiences
• Run operating cadence with health checks and exec syncs to manage risks
• Quantify business value with ROI narratives across lifecycle
• Collaborate with Support, Solutions Engineering and Product to resolve blockers
• Provide actionable customer feedback to Product and Engineering

Skills

German native speaker

Senior Enterprise CSM

Revenue ownership

Technical acumen

DACH enterprise experience

Commercial acumen

Account strategy

Senior stakeholder management

Builder mindset

Job description

n8n is seeking a Senior Customer Success Manager (High-Touch) for the German-speaking market. You will be the trusted post-sales partner for strategic enterprise customers, owning onboarding, adoption, and renewals with a focus on measurable ROI and durable revenue.

In collaboration with Support, Solutions Engineering and Product, you will drive retention, expansion and risk management while building strong executive relationships across IT and business stakeholders.