Fulfillment Operations Lead - Drive Efficiency

IKEA; San Giovanni Teatino; Sur place; EUR 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Wellbeing Offering

Employee discount: 15% on IKEA product

IKEA Vouchers

Corporate discounts

Bonuses

Résumé du poste

IKEA Italy in Abruzzo is hiring to lead daily fulfilment operations. You’ll coach leaders, secure efficiency, implement new processes and technologies, and work with transport partners to maximize product availability at minimal cost.

Role requires excellence in fulfilment methods, English and Italian communication, and a strong customer focus in a fast-changing omnichannel environment.

Qualifications

• Good knowledge of Customer Fulfilment performance monitoring and influencing factors.
• Good knowledge of securing excellence in fulfilment operation processes with stakeholders.
• Good knowledge of supply chain methods.
• Good knowledge of SOPs for customer fulfilment and safety.
• Good knowledge of resource planning for forecast and flows.
• Ability to inspire and engage others with a clear customer focus.
• Ability to lead in changing environments and collaborate with stakeholders.
• Ability to empower colleagues to be entrepreneurial.
• Ability to manage a high-volume omnichannel retail business with speed and flexibility.
• Ability to communicate in English and Italian.

Responsabilités

• Lead end-to-end daily running fulfilment unit operations and coach leaders.
• Secure efficiency, implement improvements and new operational processes and technologies.
• Ensure high quality at lowest cost with safe, sustainable practices.
• Coordinate with supply chain, unit management and external transport to maximise availability and order fulfilment at low cost.
• Drive customer fulfilment sustainability agenda in the unit.
• Ensure compliance with IKEA code of conduct, SOPs, and local health and safety laws.

Connaissances

Fulfilment knowledge

Operation processes

Supply chain methods

Safety procedures

Resource planning

Leadership

multilingual English/Italian

Description du poste

IKEA Italy in Abruzzo is hiring to lead daily fulfilment operations. You’ll coach leaders, secure efficiency, implement new processes and technologies, and work with transport partners to maximize product availability at minimal cost.

Role requires excellence in fulfilment methods, English and Italian communication, and a strong customer focus in a fast-changing omnichannel environment.