Front Office Trainee - INNSiDE Milano Torre GalFa

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 6700 - 7800; Tempo pieno

Vantaggi offerti da questo lavoro

Expense allowance €600

Descrizione del lavoro

Melia Hotels International S.A.(Meliá) in Milano is offering a Front Desk Internship to support the front office team, with an expense allowance of at least €600. The role requires availability for varying shifts and a good command of English; other languages are a plus.

As part of the internship, you'll learn check-in/check-out procedures, guest welcome, cash handling, and guest issue resolution, gaining hands-on hospitality experience within a welcoming, inclusive environment.

Competenze

• Degree in Tourism or Hospitality
• Excellent English is required, additional languages are a plus
• Willingness to work various shifts, including mornings, evenings, weekends and holidays
• This internship offers an expense allowance of at least €600 per month

Mansioni

• Support the team with check-in and check-out of hotel guests in a timely and professional manner
• Welcome guests in a friendly, prompt, and professional manner
• Register guests, issue room keys and provide information on hotel services and room location
• Accurately process all cash and credit card transactions in accordance with established procedures
• Communicate any outstanding guest requests or issues to management for follow-up
• Respond appropriately to guest complaints and perform service recovery gestures as needed
• Perform other duties as assigned

Descrizione del lavoro

Area: Front Desk

Location: Milano, IT

“The world is yours with Meliá”

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

Because belonging to the great Meliá family is being VIP

You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you

Job Summary

To manage properly all the activities related to Front Office Department

What will I be doing?

Support the colleagues with check-in and check-out hotel guests in a timely and professional manner.

Welcome guests in a friendly, prompt, and professional manner

Register guests, issue room keys and provide information on hotel services and room location

Accurately process all cash and credit card transactions in accordance with established procedures

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

Respond appropriately to guest complaints

Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Perform other duties as assigned.

What are we looking for?

Candidate must be available to work various shifts including mornings, evenings, weekends and/or holidays.

Must have a very good English; other languages are preferred.

Degree in Tourism or Hospitality;

Passionate for Hospitality and with a strong attitude to interpersonal relationships.

The role is classified as an INTERNSHIP with an expense allowance of at least €600.
Further information on the role classification, remuneration, any bonus schemes, welfare and company benefits will be provided during the selection process.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be “ Very Inspiring People “, follow us on: