Cluster Groups Sales Trainee - Melià Hotels International

Melia Hotels International S.A.(Meliá); Milano; In loco; EUR 5700 - 7700; Tempo pieno

Vantaggi offerti da questo lavoro

Expense allowance €600

Descrizione del lavoro

Melia Hotels International offers an internship in the Sales area focused on MICE group leads in Milan. You will assist with quotation and contracting for hotels, preparing quotes for leads with +10 rooms and coordinating with the MARS system to keep data up to date.

You will learn to negotiate with customers, block rooms in the PMS after confirmation, and coordinate site inspections with hotel operations to maximise group revenues and customer satisfaction.

Competenze

• University degree in Tourism or Business.
• Fluent in Italian and English.
• Willingness to learn and support multiple stakeholders.

Mansioni

• Prepare quotes for leads with +10 rooms, with or without meeting rooms, to maximise group revenue.
• Update and manage group business and keep data in the MARS system current.
• Support colleagues in updating leads in MARS and negotiating with customers in line with the business plan for MICE hotels.
• Ensure service contracts are drawn up and rooms are blocked in the PMS after group confirmations.
• Coordinate with hotel Operations and promote site inspections to improve group conversions.
• Provide excellent handover of files to hotels after contracting and comply with brand standards.

Conoscenze

Italian language

English language

Formazione

University degree in Tourism/Business

Descrizione del lavoro

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Location: Milano, IT

"The world is yours with Meliá"

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Mission of The Role : Suppor colleagues in quotation and contracting of the leads (excl. social events) that are generated for hotels in the Sales Area, regardless of the channel in which they are received (online, offline, centralised or direct).

What will you have to do?

• Prepare quotes for leads for +10 rooms with or without meeting rooms, for hotels in the area with the aim of obtaining as much business as possible in terms of rooms, banqueting rooms, F&B and other group-related revenues. Focus on Leisure groups.
• Update, manage and control the group business and its database, ensuring that the information available is as up-to-date as possible in the MARS system, reporting any incident to the specific department.
• Make proper use of the groups tool (MARS) and support colleagues in updating leads in Mars
• Able to negotiate with customers for the assigned leads in order to obtain the most benefit based on the Business Plan and strategy defined for all hotels in the MICE segment area.
• Review and ensure that the negotiations, contracts with customers and credit policies of the groups/leads they are managing are carried out in accordance with the policies and procedures established by MHI.
• Once the group or event has been confirmed, the corresponding service contract will be drawn up and will block in the hotel's PMS the required banqueting rooms and rooms that have been confirmed by the customer.
• Ensures an excellent handover of files to the hotel once a group has been contracted.
• Ensure and manage, in a timely manner, requests from the Cvent channel or other Online MICE segment channels (leads/venue finders platforms).
• Promote the site inspections of the files that they manage personally to increase the group's materialisation options. Coordinate with hotel Operations and follow up with the Hotel on the outcome of the same.
• Be knowledgeable of the Brand philosophy and comply with the standards, operational and identity manuals that apply to their department.
• Ensure the customer's experience and personalise their stay, anticipating their needs and exceeding their expectations.
• Be knowledgeable of the Voice of the Customer goals and to execute the necessary actions to achieve them.
• Support their manager with the Sensory Architecture established for their areas.
• Be knowledgeable and promote the hotel’s services and facilities as well as the entertainment programme, experiences and events

What are we looking for?

• University Degree in Tourism, Business
• Fluent in Italian and English

The role is classified as an INTERNSHIP with an expense allowance of at least €600.Further information on the role classification, remuneration, any bonus schemes, welfare and company benefits will be provided during the selection process.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company .

Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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