Front Office Supervisor – General Surgery

Alpine Surgical; Front; In loco; EUR 48.000 - 65.000; Tempo pieno

Descrizione del lavoro

Alpine Surgical is seeking a Front Office Supervisor for our General Surgery Practice in Boulder, CO. The role focuses on supervising front desk operations, ensuring accurate scheduling for providers, and delivering excellent patient service.

Ideal candidates will have surgical scheduling experience, familiarity with Athenahealth, and bilingual English/Spanish abilities to support a diverse patient population. Strong leadership and HIPAA compliance are essential for success.

Competenze

• Minimum of 3 years of medical office experience, with at least 1 year in a supervisory or team lead role.
• Surgical scheduling experience is required.
• Athenahealth experience is preferred but not required.
• Bilingual in English and Spanish is preferred.

Mansioni

• Supervise front desk team in daily operations including patient check-in/check-out, appointment scheduling, and phone triage.
• Ensure provider schedules are accurate and up to date, including adjustments for surgeries, time off, and overbooking policies.
• Coordinate surgical scheduling, including pre-operative testing, imaging, authorizations, and post-operative follow-up.
• Train and coach front desk staff on proper use of practice workflows and policies.
• Verify insurance eligibility, obtain referrals and prior authorizations, and support patients in understanding coverage.
• Oversee collection and posting of co-pays and balances; ensure accuracy in financial transactions.
• Serve as the first point of contact for patient concerns or service recovery.
• Monitor and report on front office performance metrics, including schedule utilization and no-show rates.
• Collaborate with clinical, billing, and administrative staff to ensure smooth operations and patient satisfaction.
• Maintain HIPAA compliance and enforce all office protocols.
• Coordinate front desk staff scheduling and ensure adequate coverage at all times.

Conoscenze

Leadership

Communication

Attention to detail

Organization

Multitasking

Bilingual English/Spanish

Formazione

High school diploma or equivalent

Associates or bachelors degree preferred

Strumenti

Athenahealth

EMR systems

Descrizione del lavoro

Department: General Surgery Practice
Reports To: Practice Manager / Office Administrator
FLSA Status: Non-Exempt
Location: Boulder, Colorado

Position Summary

The Front Office Supervisor oversees all front desk operations for a busy general surgery practice in Boulder, Colorado. This role ensures excellent patient service, efficient scheduling, and administrative accuracy. The ideal candidate is bilingual (English/Spanish), experienced in surgical scheduling, and highly skilled in managing accurate provider schedules. Familiarity with Athenahealth is preferred.

Key Responsibilities

• Supervise and support front desk team in daily operations including patient check- in/check-out, appointment scheduling, and phone triage
• Ensure provider schedules are accurate and up to date, including adjustments for surgeries, time off, and overbooking policies
• Coordinate surgical scheduling, including pre-operative testing, imaging, authorizations, and post-operative follow-up
• Train and coach front desk staff on proper use of practice workflows and policies
• Verify insurance eligibility, obtain referrals and prior authorizations, and support patients in understanding coverage
• Oversee collection and posting of co-pays and balances; ensure accuracy in financial transactions
• Serve as the first point of contact for patient concerns or service recovery
• Monitor and report on front office performance metrics, including schedule utilization and no-show rates
• Collaborate with clinical, billing, and administrative staff to ensure smooth operations and patient satisfaction
• Maintain HIPAA compliance and enforce all office protocols
• Coordinate front desk staff scheduling and ensure adequate coverage at all times

Qualifications

Education & Experience:

• High school diploma or equivalent required; associates or bachelors degree preferred
• Minimum of 3 years of medical office experience, with at least 1 year in a supervisory or team lead role
• Surgical scheduling experience is required
• Athenahealth experience is preferred but not required
• Bilingual in English and Spanish is preferred

Skills

• Proven ability to manage and maintain accurate provider schedules
• Strong leadership and communication skills
• High attention to detail, organization, and multitasking ability
• Familiarity with EMR systems and insurance processes
• Strong customer service and conflict-resolution abilities
• Proactive, adaptable, and team-oriented

Working Conditions

• Fast-paced medical office environment
• Frequent use of computer and phone systems
• Occasional lifting (up to 25 lbs)
• Flexibility may be required during high-volume periods or surgical scheduling demands

Schedule

• Full-time, Monday through Friday
• Occasional early mornings or extended hours depending on surgical and provider schedules