Front Desk Administrator

Living Well Partnership; Front; In loco; EUR 25.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

NHS pension

Wellbeing initiatives

Employee Assistance Programme

Cycle to work scheme

Internal progression opportunities

Employee recognition

Descrizione del lavoro

Living Well Partnership is seeking a Front Desk Administrator to provide compassionate, professional reception services at the Southampton practice. You will signpost patients and visitors, log interactions, and support the team with efficient front desk operations.

Candidates should have GCSE-level education with English and Maths, strong communication skills, and experience as a receptionist in a busy setting. NHS pension and wellbeing initiatives are offered.

Competenze

• Education to GCSE level with English and Maths.
• Experience as a receptionist in a fast-paced environment is desirable.
• Strong communication and listening skills are essential.
• Knowledge of GP clinical systems is desirable.

Mansioni

• Manage high volume of patients and visitors at the reception desk.
• Greet patients professionally and direct them to the relevant team.
• Record interactions accurately in the clinical system to maintain audit trails.
• Check patients into appointments and update the computer system.

Conoscenze

Excellent communication

Listening skills

Customer service

Reception experience

Formazione

GCSE English & Maths

Strumenti

GP Clinical Systems

Descrizione del lavoro

23rd August 2026

Job closing: 23rd August 2026

Job Title: Front Desk Administrator Status: Permanent Grade: 2 Hours: Full time: 37.5 hours per week, Monday- Friday, Wednesday as non-working day, 7:45-18:15

Part time: 28.5 hours per week, working pattern to be discussed in interview

Location: Practices of Living Well PCN Southampton Accountable to: Deputy Patient Services Support Officer Role Profile: Front Desk Administrator Role Profile (4)

Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.

Overall Aim Of Role

Provide patients and other visitors with a compassionate, professional reception service, to signpost patients and other visitors to appropriate services efficiently and positively, in line with set processes.

Key Responsibilities

• Efficiently manage high volume of patients and visitors at the reception desk
• Greet all patients and visitors to the building positively, professionally and with respect and ensure they are directed to the relevant team.
• Accurately record all interactions with patients in their clinical record at the time of contact, to ensure a full audit trail is available and records are up-to-date
• Check patients into appointments and promptly update the computer system.
• Undertake any other additional duties appropriate to the post as requested by the team lead, Senior Team or lead clinician
• Respond to and action process changes promptly and accurately, seeking clarity or further information if needed.
• Guide patients in booking appointments online
• Follow established protocols and policies

What we’re looking for!

• Education to at least GCSE Level, including English and Maths, or equivalent
• Evidence of customer service training or qualifications is desirable.
• Knowledge using a suite of GP Clinical Systems
• Knowledge of healthcare signposting and care pathways is desirable
• Proven experience as a receptionist in a fast-paced environment
• Excellent communication skills.
• Strong listening abilities and the capacity to ask open questions to understand patient need
• Willingness to learn & develop
• Strong team player but also able to use own initiative

What we can offer you!

• 5 holiday pro rata PLUS bank holidays
• NHS pension scheme membership with a 14.38% employer contribution rate
• Employee Wellbeing initiatives
• Employee Assistance Programme
• Cycle to work scheme
• Monthly employee awardInvestment in developing your skills and progression opportunities, across the Partnership
• First consideration for other internal recruitment opportunities

Thank you for your interest and we look forward to hearing from you.

Dave Barclay

Managing Partner (Non-clinical)