FRONT OFFICE SUPERVISOR

7Pines Resort Sardinia; Arzachena; In loco; EUR 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

7Pines Resort Sardinia seeks a Front Office Supervisor for the 2025 summer season. The role leads front desk operations, checks in guests, handles requests and phone calls, and ensures exceptional service across the guest journey.

Requirements include at least 2 years in front desk or related roles, strong communication, multitasking in a fast-paced environment, MS Office and hotel management software knowledge, and a bachelor’s degree in hospitality (preferred). English required.

Competenze

• Minimum 2 years of experience in a front desk or related role.
• Strong communication and customer service skills.
• Ability to multitask and prioritise in a fast paced environment.

Mansioni

• Manage front desk operations, including check-in/check-out processes, guest requests and phone calls.
• Ensure guests receive exceptional customer service and resolve any problems or complaints.
• Maintain accurate records and reports, including cash handling and room assignments.
• Supervise, train and coach front desk staff.
• Ensure that all front office equipment and supplies are maintained and in good working order.
• Keep current on hotel policies, procedures, and promotions.

Conoscenze

Customer service

Communication skills

Multitasking

MS Office

Hotel software

Formazione

Bachelor's degree in hospitality management

Strumenti

PMS software

Hotel management software

Descrizione del lavoro

For the upcoming 2025 summer season, 7Pines Resort is seeking a FRONT OFFICE SUPERVISOR.

Previous experience in similar facilities or more generally in the hotel industry is a plus.

Responsibilities

• Manage front desk operations, including check-in/check-out processes, guest requests and phone calls.
• Ensure guests receive exceptional customer service and resolve any problems or complaints.
• Maintain accurate records and reports, including cash handling and room assignments.
• Supervise, train and coach front desk staff.
• Ensure that all front office equipment and supplies are maintained and in good working order.
• Keep current on hotel policies, procedures, and promotions.

Requirements

• Minimum 2 years of experience in a front desk or related role
• Strong communication and customer service skills
• Ability to multitask and prioritize in a fast paced environment
• Knowledge of Microsoft Office and hotel management software
• Bachelor's degree in hospitality management or a related field (preferred)
• Language: English (Required)