Guest Services Associate — Front Desk & Reservations

CUSA, LLC; Venezia; On-site; EUR 24,000 - 32,000; Full time

Job summary

CUSA, LLC is seeking a customer service oriented individual for hotel front desk duties in Italy, Veneto, Venezia. You will manage calls, reservations, and guest check-ins/outs, while ensuring payment verifications and a welcoming arrival experience.

The role requires teamwork, professionalism in dispute resolution, and flexibility to work weekends and holidays across 7a-3p or 3p-11p shifts. A background check will be completed for all applicants.

Qualifications

• Experience in customer service or hospitality settings.
• Ability to answer calls and handle reservations.
• Background check will be completed on all applicants.

Responsibilities

• Answer calls and manage guest inquiries.
• Make and manage reservations.
• Check-in and check-out reservations.
• Verify payment methods and rate codes.
• Create a welcoming experience upon guest arrival.
• Handle guest disputes with professionalism.
• Coordinate with coworkers to ensure smooth operations.
• Work weekends and holidays as required.
• Shifts available: 7a-3p and 3p-11p.
• Weekend and weekday shifts available.

Skills

Customer service

Multi-tasking

Teamwork

Weekend/holiday availability

Conflict resolution

Tools

Auto Clerk PMS

Job description

CUSA, LLC is seeking a customer service oriented individual for hotel front desk duties in Italy, Veneto, Venezia. You will manage calls, reservations, and guest check-ins/outs, while ensuring payment verifications and a welcoming arrival experience.

The role requires teamwork, professionalism in dispute resolution, and flexibility to work weekends and holidays across 7a-3p or 3p-11p shifts. A background check will be completed for all applicants.