French-Speaking E-commerce Customer Care Specialist

Alpinestars; Asolo; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading global apparel manufacturer in Asolo is seeking a French Speaking E-commerce Customer Service Specialist to provide top-notch customer support. You will help customers navigate their online shopping experience while resolving inquiries and enhancing user satisfaction. This full-time role is ideal for proactive individuals with excellent communication skills and a passion for motorsports.

Qualifications

• Excellent knowledge of French and English is mandatory.
• Previous experience in a similar role.
• Good MS Office knowledge.
• Interest in the motorsports industry is a plus.

Responsibilities

• Ensure seamless customer experience via email and live chat.
• Resolve customer inquiries efficiently.
• Improve customer experience based on feedback.
• Maintain a positive and professional attitude.
• Collaborate to address customer concerns.
• Support enhancements in customer support processes.

Skills

French

English

Interpersonal skills

Problem-solving

Communication skills

Customer service mindset

Tools

Shopify

Gorgias

Job description

A leading global apparel manufacturer in Asolo is seeking a French Speaking E-commerce Customer Service Specialist to provide top-notch customer support. You will help customers navigate their online shopping experience while resolving inquiries and enhancing user satisfaction. This full-time role is ideal for proactive individuals with excellent communication skills and a passion for motorsports.