Luxury Arabic-Speaking Customer Care Associate

Brunello Cucinelli; Solomeo; In loco; EUR 25.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Corporate welfare program

Descrizione del lavoro

Brunello Cucinelli HQ in Solomeo seeks a Customer Care Associate fluent in Arabic, English and French to deliver luxury customer service across e-commerce, boutiques and brand channels. The role emphasizes empathy, clienteling, and brand storytelling, in a collaborative international team.

You will handle returns and repairs, support omnichannel operations, and participate in CRM initiatives, with growth opportunities in a premium environment.

Competenze

• Fluent in English, French and Arabic (spoken and written).
• Customer-centric orientation with a passion for relationships.
• Experience in Customer Care, Retail or CRM roles in luxury preferred.
• Excellent written and verbal communication, empathetic handling.

Mansioni

• Contribute to spread the CRM culture within the company.
• Establish a human connection with customers in every interaction.
• Act as a personal stylist, managing digital and in-store clienteling.
• Review requests, prioritize and resolve with excellent care level.
• Manage returns, repairs and alterations; track and facilitate operations.
• Support E-commerce OMS and omnichannel activities across channels.

Conoscenze

English

French

Arabic

Strumenti

Salesforce

Excel

Descrizione del lavoro

Brunello Cucinelli HQ in Solomeo seeks a Customer Care Associate fluent in Arabic, English and French to deliver luxury customer service across e-commerce, boutiques and brand channels. The role emphasizes empathy, clienteling, and brand storytelling, in a collaborative international team.

You will handle returns and repairs, support omnichannel operations, and participate in CRM initiatives, with growth opportunities in a premium environment.