French Speaking E-commerce Customer Service

Alpinestars; Asolo; On-site; EUR 30,000 - 45,000; Full time

Job summary

A leading global apparel manufacturer in Asolo is seeking a French Speaking E-commerce Customer Service Specialist to provide top-notch customer support. You will help customers navigate their online shopping experience while resolving inquiries and enhancing user satisfaction. This full-time role is ideal for proactive individuals with excellent communication skills and a passion for motorsports.

Qualifications

• Excellent knowledge of French and English is mandatory.
• Previous experience in a similar role.
• Good MS Office knowledge.
• Interest in the motorsports industry is a plus.

Responsibilities

• Ensure seamless customer experience via email and live chat.
• Resolve customer inquiries efficiently.
• Improve customer experience based on feedback.
• Maintain a positive and professional attitude.
• Collaborate to address customer concerns.
• Support enhancements in customer support processes.

Skills

French

English

Interpersonal skills

Problem-solving

Communication skills

Customer service mindset

Tools

Shopify

Gorgias

Job description

Alpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 60 years the company has been providing the world’s best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, innovation and style.

The company, thanks to outstanding and constantly innovative products, is in a powerful growth phase in the global market, reflecting the strengthening of the staff in order to join our great successful team.

Position

We are now looking for a French Speaking E-commerce Customer Service to join our E-commerce team. As a Customer Service Specialist, you will be the first point of contact for our customers, supporting them throughout their online shopping experience. The ideal candidate is a problem solver, has excellent communication skills and has a customer first mindset.

Key Responsibilities

• Ensuring a seamless customer experience by interacting with customers through email and live chat
• Resolve customer enquiries efficiently and to the customer\u2019s satisfaction
• Continuously looking for ways of improving the customer experience based on customer feedback
• Supporting the E-commerce team on how to improve the online customer experience
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Collaborate with other departments to address customer concerns and improve the overall customer experience
• Support the ongoing enhancement of our Help Center and AI-powered customer support processes to improve efficiency and elevate the user experience
• Stay up-to-date with product knowledge, company policies, and e-commerce trends
• Proficiency in using Shopify and Gorgias platforms
• Support in translating website content

Requirements

• Excellent knowledge of French and English is mandatory
• Previous experience in a similar role
• Good MS Office Knowledge
• Excellent interpersonal and communication skills, proactivity, flexibility and problem solving
• Interest for the motorsports industry completes the profile

Other information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: Retail Apparel and Fashion and Apparel Manufacturing