Florence Tour Experience Coordinator

LivTours; Firenze; In loco; EUR 4500 - 6700; Part-time

Vantaggi offerti da questo lavoro

Uniform

Flexible schedule

Descrizione del lavoro

LivTours in Florence seeks a Florence Coordinator to be the on-the-ground representative, coordinating tours, welcoming guests, and supporting guides and local partners.

You will split time between coordinating tours in the city, supporting guests and guides, liaising with local partners, and assisting with operational planning behind the scenes. Fluency in English and Italian, hospitality experience, and comfort with digital tools are required.

Competenze

• Experience in tourism, hospitality, travel operations, or event coordination.
• Excellent organisational and time management skills.
• Strong attention to detail.
• Calm, proactive, and confident under pressure.
• Outstanding communication and interpersonal skills.
• Fluent in English and Italian (written and spoken).
• Must live in Florence and have the legal right to work in Italy.
• Experience working with guided tours or destination management.
• Knowledge of Florence attractions, museums and tourism industry.

Mansioni

• Coordinate the daily delivery of LivTours experiences in Florence.
• Welcome guests and ensure tours begin smoothly and on time.
• Support guides before, during, and after tours, providing operational assistance.
• Act as LivTours’ primary on-the-ground representative in Florence.
• Respond quickly to operational issues, delays, emergencies, and last-minute changes.
• Liaise with local suppliers, museums, attractions, transport providers, restaurants, and ticket offices to ensure seamless service delivery.
• Review upcoming bookings and ensure all operational requirements are in place.
• Prepare daily operational checks and pre-tour communications.
• Manage operational materials and support ticket collection and distribution when required.
• Conduct quality checks to ensure LivTours’ high service standards are consistently delivered.
• Assist support when operational needs arise.
• Build and maintain strong relationships with local partners and identify opportunities to enhance the guest experience.
• Maintain accurate operational records and communicate updates to the wider Operations team.

Conoscenze

Organisational skills

Time management

Communication skills

Fluent English & Italian

Hospitality experience

Strumenti

Digital systems

Operational software

Descrizione del lavoro

LivTours in Florence seeks a Florence Coordinator to be the on-the-ground representative, coordinating tours, welcoming guests, and supporting guides and local partners.

You will split time between coordinating tours in the city, supporting guests and guides, liaising with local partners, and assisting with operational planning behind the scenes. Fluency in English and Italian, hospitality experience, and comfort with digital tools are required.