Flagship Luxury Store Operations Lead

PVH Italy; Lombardia; In loco; EUR 50.000 - 80.000; Tempo pieno

Descrizione del lavoro

A luxury fashion retailer in Milan is seeking a Store Operations Manager. In this role, you will oversee store operations and ensure that sales and service standards are upheld. You will lead a dynamic team, engage with customers, and manage inventory and performance metrics. The ideal candidate will have a minimum of five years of managerial experience in luxury retail, proficiency in MS Office, and fluency in English. The position demands a passion for customer service and team development.

Competenze

• Five years of experience in a managerial role in fashion luxury retail.
• Proficiency with MS Office applications.
• Proven excellent client service and stock management skills.

Mansioni

• Ensure sales and service standards are upheld.
• Lead by example and engage with customers.
• Oversee inventory management and accurate record-keeping.
• Manage KPIs and optimize store performance.
• Coach the team on selling techniques and customer management.

Conoscenze

Team management

Clienteling

Sales techniques

Inventory management

Customer experience management

Fluent English

Formazione

Degree in Retail/Hospitality Management

Strumenti

MS Office

Warehouse management systems

Descrizione del lavoro

A luxury fashion retailer in Milan is seeking a Store Operations Manager. In this role, you will oversee store operations and ensure that sales and service standards are upheld. You will lead a dynamic team, engage with customers, and manage inventory and performance metrics. The ideal candidate will have a minimum of five years of managerial experience in luxury retail, proficiency in MS Office, and fluency in English. The position demands a passion for customer service and team development.