Field Support Agent

Air Dolomiti; Verona; In loco; EUR 24.000 - 32.000; Tempo pieno

Descrizione del lavoro

Air Dolomiti in Verona is seeking a Field Support Agent on a fixed-term contract to remotely coordinate flight irregularities and support network operations. You will monitor cost considerations, ensure adherence to the Ground Operations Manual, and travel occasionally for short assignments.

Fluency in English, strong analytical and problem-solving skills, and MS Office proficiency are essential. The role requires shift availability and a proactive customer-service mindset to handle disruptions

Competenze

• High school diploma or higher.
• Fluent English (written and spoken).
• Analytic approach and problem solving.
• Good IT knowledge (MS Office).
• Motivated, open-minded, target oriented.
• Availability to work shifts.
• Willingness to travel frequently for short periods.
• Airport customer service and/or ramp dispatcher experience would be a plus.

Mansioni

• Remotely coordinate flights irregularities: cancellations, delays, diversions.
• Support to the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual).
• Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights.

Conoscenze

Fluent English

Analytic approach

Problem solving

Formazione

High school diploma or higher

Strumenti

MS Office

Descrizione del lavoro

Air Dolomiti is one of the Italian airline of the Lufthansa Group. Since 1991, we have been connecting Italy with Europe through the major Group hubs, offering multiple daily flights with a modern Embraer fleet.

We are committed to delivering a reliable and high-quality travel experience, placing our customers at the heart of everything we do.

At Air Dolomiti, our people play a key role in shaping the travel experience we deliver every day. We foster a collaborative workplace where professionalism, teamwork, and continuous development are encouraged and supported.

As part of the Lufthansa Group, we work closely with a wide range of teams and professionals across the aviation industry. This provides valuable opportunities to broaden perspectives, share expertise, and contribute to projects within one of Europe's leading aviation groups.

If you share our passion for aviation, we would love to get to know you and welcome you on board!

We are currently looking for one Field Support Agent for a fixed term contract at our premises in Verona.

Main Functions:

• Remotely coordination of Air Dolomiti flights irregularities: cancellations, delays, diversions.
• Support to the airports of the Air Dolomiti network concerning the correct application of all company procedures (Ground Operations Manual).
• Monitoring of extra handling costs in order to implement cost-cutting measures during irregularity handling of Air Dolomiti flights.

Requirements:

• High school diploma or higher
• Fluent English (both written and spoken)
• Analytic approach and problem solving
• Good IT knowledge (MS Office)
• Be motivated, open-minded, target oriented
• Availability to work shifts
• Willingness to travel frequently for short periods
• Airport customer service and/or ramp dispatcher experience would be considered a plus