Field Service Technician- UPS

USTBC ABB Installation Products Inc.; Sesto San Giovanni; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work options

Welfare plan

Canteen or meal vouchers

Job summary

ABB is seeking a skilled Field Service professional to deliver high-quality service on UPS systems and power infrastructure across data centers and critical facilities in Italy. You will lead on-site activities, coordinate logistics, and train customers and staff, ensuring safety and adherence to EN standards.

Fluency in English and 15–20% travel are required. The role reports to the Service Sales Manager within ABB’s Critical Power division, with a competitive base salary and a productivity

Qualifications

• Experience in data center environments with power backup systems is a strong advantage.
• Ability to manage complex on-site projects with multiple stakeholders.
• 5+ years in field service, technical support, or service management involving UPS and critical power equipment.
• Fluency in English; additional European languages are a plus.

Responsibilities

• Work on-site with customers to improve performance, reliability, and availability of power infrastructure.
• Perform installation, commissioning, maintenance, troubleshooting, and preventive maintenance on UPS systems and related equipment.
• Prepare material and spare parts for service activities and coordinate logistics.
• Deliver interventions with a First Time Right approach, meeting schedule and standards.
• Investigate failures and propose corrective actions to improve reliability.
• Act as technical trainer for field staff and customers when required.

Skills

Data center experience

Field service management

Customer focus

English language

Travel willingness

Education

Electrical/Mechanical Engineering degree

Tools

UPS systems

Battery systems

Power distribution equipment

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Sales Manager

Your role and responsabilities

In this role, you will be responsible for delivering service activities in accordance with ABB quality standards, safety guidelines, and customer expectations. You will provide outstanding customer service by planning and executing field service operations efficiently, while ensuring high levels of customer satisfaction and retention through clear communication on timelines, activities, and expected outcomes.

This position contributes to the success of ABB's Critical Power business in Italy, serving customers across key industries including Data Centers, Healthcare, Telecommunications, Financial Services, Manufacturing, Government, Aerospace, and Energy & Utilities.

You will be mainly accountable for:

• Work directly with customers on-site to identify opportunities to improve the performance, reliability, and availability of their power infrastructure, eliminating operational pain points and optimizing UPS system performance.
• Perform field service activities including installation, commissioning, maintenance, troubleshooting, and preventive maintenance on UPS systems, battery solutions, and critical power equipment. Identify technical issues and carry out diagnostic analyses through both remote and on-site interventions within certified product and service areas.
• Prepare material and spare parts requirements for service activities, ensuring the availability and quality of all necessary equipment, components, and materials. Coordinate logistics and supply chain activities to support efficient service execution.
• Deliver service interventions using a \"First Time Right\" approach, ensuring work is completed on schedule, meets quality requirements, and complies with ABB procedures as well as applicable standards such as EN 62040-3 and EN 50171.
• Investigate equipment and system failures, propose corrective actions, and provide recommendations to prevent future issues and improve system reliability.
• When required, act as a technical trainer for both field service personnel and customers, providing guidance on UPS operation, maintenance, and best practices.

You will join a dynamic and talented Critical Power service team, where you will be able to thrive and grow. You'll have the chance to step into the Datacenters and mission-critical environments, continuously developing your expertise in power continuity solutions and bringing your experience to daily operations with enterprise customers, telecom operators, and industrial facilities.

Qualifications for the role

• Experience working in data center environments, including data center infrastructure, server rooms, and mission-critical power backup systems, will be considered a strong advantage.
• Proven ability to manage complex on-site projects involving multiple stakeholders.
• At least 5 years of experience in field service, technical support, or service management roles involving UPS systems, critical power equipment, or industrial solutions. Previous experience as a Field Service Technician or Technical Support Specialist is highly preferred.
• Strong knowledge of UPS technologies, battery systems (VRLA and Li-Ion), and power distribution equipment. Familiarity with EN 62040-3, EN 50171, or equivalent standards is considered an advantage.
• Strong customer focus combined with a commitment to operational excellence, continuous improvement, and safety compliance.
• Diploma or degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline, with a proven track record in service operations.
• Fluency in written and spoken English is required. Knowledge of additional European languages is a plus.
• Availability to travel both within Italy and internationally (approximately 15-20% annually) for customer site visits, commissioning activities, and technical training.

Compensation Package

• Applicable CBA: Metalmeccanico
• Minimum annual salary: €36.000
• Variable Pay: Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

• Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families
• Welfare plan with a wide range of personalized services
• Canteen or meal vouchers provided
• Company Car as per local policy

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?