Field Service Technician- UPS

ABB; Sesto San Giovanni; Hybrid; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Flexibla arbetstider

Hybrid arbetsmodell

Välmående program

Kantine eller måltidscheckar

Job summary

ABB i Italien söker en erfaren Service Sales Manager som leder fältservice inom kritisk kraftinfrastruktur och säkerställer hög kundnöjdhet genom tydlig kommunikation och effektiva arbetsflöden. Du planerar och genomför UPS-installationer, underhåll och felsökning hos kunder.

Du har minst 5 års erfarenhet inom fältservice eller service management, god engelska och möjlighet att resa 15–20% årligen inom Italien och internationellt. Hybrid arbetsmodell erbjuds.

Qualifications

• Erfarenhet av data center-miljöer och kritisk kraftinfrastruktur är en stor fördel.
• Bevisad förmåga att hantera komplexa on-site-projekt med flera intressenter.
• Minst 5 års erfarenhet inom fältservice, teknisk support eller service management som involverar UPS och kritisk kraftutrustning.
• Goda kunskaper om UPS-teknik, batterisystem och el-distribution, med kännedom om standarder som EN 62040-3 och EN 50171.
• Flytande engelska; kunskaper i ytterligare europeiska språk ses som plus.
• Resevillkor: cirka 15–20% resa årligen inom Italien och internationellt.

Responsibilities

• Planera och utföra fältservicerutiner i enlighet med ABB:s kvalitetsstandarder och säkerhetsriktlinjer.
• Leverera utmärkt kundservice genom att planera och genomföra fältserviceaktiviteter effektivt och kommunicera tydligt om tidsramar, aktiviteter och förväntade resultat.
• Utföra installation, idrifttagning, underhåll, felsökning och förebyggande underhåll på UPS-system, batterilösningar och kritisk kraftutrustning.
• Förbereda material- och reservdelbehov samt koordinera logistik och leveranskedja för effektiv serviceutförande.
• Genomföra “First Time Right”-insatser och följa ABB:s procedurer samt relevanta standarder; undersöka fel och föreslå åtgärder för att förbättra systemtillförlitligheten.
• Vid behov fungera som teknisk utbildare för fältpersonal och kunder inom UPS-drift och underhåll.

Skills

Data center erfarenhet

Project management

Kundfokus

Säkerhet och efterlevnad

Engelska

Education

Diplom eller examen i elektroteknik eller relaterat tekniskt område

Tools

UPS-system

Batterisystemer

Energidistribution

Job description

På ABB hjälper vi industrier att bli mer resurseffektiva och renare – och varje person här bidrar till resultaten. Du kommer att få möjlighet att leda, få stöd att växa och kunna vara stolt över den påverkan vi skapar tillsammans. Gå med oss och hjälp till att driva det som driver världen.

Denna position rapporterar till:

Service Sales Manager

Your role and responsabilities

In this role, you will be responsible for delivering service activities in accordance with ABB quality standards, safety guidelines, and customer expectations. You will provide outstanding customer service by planning and executing field service operations efficiently, while ensuring high levels of customer satisfaction and retention through clear communication on timelines, activities, and expected outcomes.

This position contributes to the success of ABB's Critical Power business in Italy, serving customers across key industries including Data Centers, Healthcare, Telecommunications, Financial Services, Manufacturing, Government, Aerospace, and Energy & Utilities.

You will be mainly accountable for:

• Work directly with customers on-site to identify opportunities to improve the performance, reliability, and availability of their power infrastructure, eliminating operational pain points and optimizing UPS system performance.
• Perform field service activities including installation, commissioning, maintenance, troubleshooting, and preventive maintenance on UPS systems, battery solutions, and critical power equipment. Identify technical issues and carry out diagnostic analyses through both remote and on-site interventions within certified product and service areas.
• Prepare material and spare parts requirements for service activities, ensuring the availability and quality of all necessary equipment, components, and materials. Coordinate logistics and supply chain activities to support efficient service execution.
• Deliver service interventions using a "First Time Right" approach, ensuring work is completed on schedule, meets quality requirements, and complies with ABB procedures as well as applicable standards such as EN 62040-3 and EN 50171.
• Investigate equipment and system failures, propose corrective actions, and provide recommendations to prevent future issues and improve system reliability.
• When required, act as a technical trainer for both field service personnel and customers, providing guidance on UPS operation, maintenance, and best practices.

You will join a dynamic and talented Critical Power service team, where you will be able to thrive and grow. You'll have the chance to step into the Datacenters and mission-critical environments, continuously developing your expertise in power continuity solutions and bringing your experience to daily operations with enterprise customers, telecom operators, and industrial facilities.

Qualifications for the role

• Experience working in data center environments, including data center infrastructure, server rooms, and mission-critical power backup systems, will be considered a strong advantage.
• Proven ability to manage complex on-site projects involving multiple stakeholders.
• At least 5 years of experience in field service, technical support, or service management roles involving UPS systems, critical power equipment, or industrial solutions. Previous experience as a Field Service Technician or Technical Support Specialist is highly preferred.
• Strong knowledge of UPS technologies, battery systems (VRLA and Li-Ion), and power distribution equipment. Familiarity with EN 62040-3, EN 50171, or equivalent standards is considered an advantage.
• Strong customer focus combined with a commitment to operational excellence, continuous improvement, and safety compliance.
• Diploma or degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline, with a proven track record in service operations.
• Fluency in written and spoken English is required. Knowledge of additional European languages is a plus.
• Availability to travel both within Italy and internationally (approximately 15-20% annually) for customer site visits, commissioning activities, and technical training.

Compensation Package

As part of our commitment to transparency, we want to share the compensation details for this position:

Applicable CBA: Metalmeccanico

Minimum annual salary: €36.000

Variable Pay:Eligible for Company Productivity Bonus

The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards.

Benefits as per policy

Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families

Welfare plan with a wide range of personalized services

Canteen or meal vouchers provided

Company Car as per local policy

För att bygga en renare och smartare framtid krävs alla sorters människor: de nyfikna, de modiga och de kreativa. Därför välkomnar vi människor med alla bakgrunder och erfarenheter.

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