Field Service Technician Italy

Interroll Group; Lombardia; On-site; EUR 32,000 - 45,000; Full time

Job summary

Interroll Group is seeking Field Service Technicians based in Italy to support installation, commissioning, and servicing of intralogistics systems. The role involves on-site work for customers across Italy and Europe, plus potential collaboration with the Helpdesk and project teams.

Travel and on-call duties may apply; fluent English is mandatory. The position focuses on customer support, maintenance, and new installations in the Italian market and beyond.

Qualifications

• Completed vocational training as a mechatronics technician or electrician.
• Experience in field service assembly/maintenance is a plus.
• Fluent English is mandatory for this role.

Responsibilities

• Provide technical support to customers on intralogistics systems on site in Italy and Europe.
• Install, commission, train operators, and perform maintenance and repairs.
• Collaborate with the Helpdesk and coordinate external service partners as needed.
• Possibly progress to supervising larger installations.

Skills

Field service

Mechatronics

Electrical wiring

Electronics

Customer interaction

Education

Vocational training in mechatronics/electrical

Job description

Interroll is a leading global manufacturer of automated solutions for sorting, conveying, and storing automation. We develop components and full material handling systems for a wide range of industries. Interroll is recognized as a technology leader, with our solutions used by world-class brands such as Amazon, Coca-Cola, DHL, Siemens, and many more.

We are currently looking for Field Service Technicians based in Italy to support the installation, commissioning, and servicing of our intralogistics systems. This role is ideal for hands-on technicians who enjoy working directly with customers and equipment, and who are comfortable traveling to project sites.

The focus is on supporting customers in Italy, especially with regard to services (e.g.maintenance and repairs) as well as new installations. In addition, the area of responsibility will include working in the local Customer Helpdesk (phone support for customers) and taking on on-call duties. Interface and cooperation with the Sales and Service Team in Italy as well as close collaboration with the central service team from Germany.

• Technical support of customers on their intralogistics systems such as conveyor belts, sorting systems, pallets and conveyor systems on site at our customers in Italy and throughout Europe.
• Installation, commissioning, operator training as well as maintenance and repair of plants and systems on site in Italy and other EMEA countries and remotely
• Collaboration within the Customer Helpdesk function as well as on-call duty (depending on local requirements)
• Coordination and guidance of external companies (local service partners and providers), with potential further development to supervisor of larger installations

Key internal and external interfaces

• Head of Field Service Operations EMEA
• Field Service Back Office
• Field Service Technicians
• Sales and Service Team in Italy (main contact: Service Manager)

Background:

• Completed vocational training as a mechatronics technician, electrician, electronics technician or an equivalent qualification
• Professional experience in the field of field service assembly/service is an advantage
• Please note that fluent English is mandatory for this role.