Field Service Technician

Kardex; Bologna; On-site; EUR 28,000 - 36,000; Full time

Job summary

Kardex Remstar in Bologna, Italy, is seeking an enthusiastic Field Service Technician to join our Life Cycle Services team. You will perform maintenance and technical support on installed equipment, diagnose issues, and install, calibrate and repair systems at customer sites.

You should have an electrotechnical/electronics/mechanical background, several years of field experience, enjoy building customer relationships, and be willing to travel and work outside standard hours.

Qualifications

• Diploma in electrotechnical, electronics or mechanical field.
• Several years in industry maintenance and field work.
• Strong customer relationship skills.
• Willing to travel and be on-call.

Responsibilities

• Maintenance and technical support for installed equipment.
• Decide modernization or replacement needs, troubleshoot.
• Install, configure, calibrate and repair systems at customer sites.
• Perform remote diagnostics.
• Conduct periodic breakdown services.

Skills

Customer focus

Field service

Diagnostic skills

Driving license

Education

Tech diploma

Job description

Kardex Remstar is a leading Swiss company and global market leader in warehouse automation and intralogistics systems, with over 3,000 employees worldwide. Our excellent reputation is built on the high quality of our products and services. At Kardex, you get the freedom to truly shape your ideas and vision in an inspiring and motivating work environment, based on trust and innovation. Join a team that plans for tomorrow and makes a meaningful impact!

For our Life Cycle Services department, we are looking for an enthusiastic new colleague to strengthen our driven Italian team in greater Bologna! Join as Field Service Technician.

With your expertise and commitment, you ensure sustainable relationships and satisfied customers, who can always count on you for the best advice!

Your tasks

• Various maintenance and technical support activities for installed equipment and systems.
• You determine when products need to be modernized or replaced, solve problems and contribute to resolving malfunctions.
• Installing, configuring, calibrating and repairing technical products and systems at the customer's locations.
• Carry out diagnoses remotely
• Periodic breakdown services

Your profile

• Electrotechnical/ Electronics/ Mechanical diploma or comparable experience gained
• Some years of work experience and knowledge in the industry and electronical maintenance
• You thrive on building customer connections and find fulfillment working directly in the field
• Familiar with diagnostic methods;
• Technical / Mechanical / Electronic background.

It is also important that you:

• Are prepared to work outside office hours (weekends or evenings), contingent on the urgence of the issue at hand.
• Are prepared to be periodically available for on-call service.
• Are prepared to travel.
• Have a driving license.

Do you want to be part of our talented, resourceful, and professional team and enhance your practical knowledge?