Field Service Executive

CHEP UK Ltd.; Veneto; In loco; EUR 34.640 - 41.500; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Assistance Programme (EAP)

Share scheme option

Life Insurance

Personal Accident Insurance

Descrizione del lavoro

CHEP UK Ltd. seeks a Field Service Executive to support customers across Italy from a fully remote position. You will establish relationships with retailers, coordinate asset recovery processes, and drive service excellence while aligning with asset productivity goals.

You will use MS Office and Salesforce, manage accounts, and collaborate with internal teams to grow CHEP’s customer base. The base salary is 34,640–41,500 EUR with a 10% annual bonus, under the CCNL Commercio.

Competenze

• Experience within a retail / logistics environment.
• Contact with customers / suppliers in a past role.
• Service providing background, used to work with customers in Retail, Wholesale- or Logistics.
• B2B Sales.
• Knowledge of MS Office and CRM (Salesforce)

Mansioni

• Establish and maintain relationships with key stakeholders at pallet receiving locations to support asset productivity.
• Drive improvements in collection performance by identifying root causes and collaborating with internal teams.
• Enhance customer satisfaction by conducting visits and providing targeted training for retailer staff on equipment control practices.
• Onboard and implement new customers, establishing asset recovery agreements for smooth transitions.
• Monitor asset control metrics and forecast audit results.

Conoscenze

Account Management

Relationship Building

Negotiation

Communication

Customer Satisfaction

Stakeholder Management

Taking Ownership

Teamwork

Adaptability

Active Listening

Empathy

Questioning

Understand Customers

Value Propositions

Strumenti

MS Office

Salesforce

Descrizione del lavoro

## Field Service ExecutiveApplyremote type: Fully Remotelocations: Remote, Field Based, Italytime type: Full timeposted on: Posted Todayjob requisition id: JR24252CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.# **Job Description**# **Key Responsibilities May Include:*** Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.* Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.* Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.* Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.* Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.* Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.* Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.**PLEASE READ BEFORE APPLYING*** ## English Professional is required* ## Driver license* ## Coverage Area: Area 2 Nielsen (Veneto, Friuli VG, Trentino)## **YOUR MISSION**Cross functional interface for handling CHEP-material within retail. Ensuring reliable relationships to customer to identify customer needs and new business opportunities for CHEP.**WHAT WE ARE LOOKING FOR*** ## Experience within a retail / logistics environment* ## Contact with customers / suppliers in a past role* ## Service providing background, used to work with customers in Retail, Wholesale- or Logistics* ## B2B Sales* ## Knowledge of MS Office and CRM (e.g. Salesforce)**WHAT WE OFFER*** ## **34,640 – 41,500€ annual base salary + 10% annual bonus*** Impiegato 3 livello - CCNL Commercio. All CCNL provided benefits applicable to this level are included.* Employee Assistance Programme (EAP)* Option to participate in company share scheme* Life Insurance* Personal Accident Insurance# **Remote Type**Fully Remote# # **Skills to succeed in the role**Account Management, Active Listening, Adaptability, Communication, Customer Satisfaction, Empathy, Experimentation, Negotiation, Questioning, Relationship Building, Stakeholder Management, Taking Ownership, Teamwork, Understand Customers, Value Propositions**We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.**