Field Service Executive

brambles; Italia; Remote; EUR 35,000 - 42,000; Full time

Benefits offered by this job

Employee Assistance Programme (EAP)

Share scheme option

Life Insurance

Personal Accident Insurance

Annual bonus 10%

Job summary

CHEP is seeking an Account Manager to strengthen relationships with pallet locations and drive asset recovery improvements. The role focuses on retail and logistics, including onboarding new customers and training retailer staff.

You will monitor performance metrics and collaborate with internal teams to grow CHEP’s customer base, supporting a hybrid remote work model in Italy. You should have experience in retail or logistics, B2B sales exposure, and proficiency with MS Office and CRM tools.

Qualifications

• Retail or logistics experience required.
• B2B sales experience preferred.
• Proficient in MS Office and CRM tools.
• English professional is required; driver license may be needed.
• Remote work is possible within Italy's Area 2 coverage.

Responsibilities

• Establish and maintain relationships with stakeholders at pallet receiving locations.
• Drive improvements in collection performance and customer experience.
• Enhance customer satisfaction by regular visits and retailer staff training.
• Onboard new customers and define asset recovery processes.
• Manage audit programs and forecast results within the portfolio.
• Collaborate with internal/external partners to grow business and asset recovery.
• Monitor asset control metrics and implement corrective actions.

Skills

Account Management

Active Listening

Adaptability

Communication

Customer Satisfaction

Negotiation

Relationship Building

Teamwork

Taking Ownership

Tools

MS Office

CRM (Salesforce)

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Establish and maintain strong relationships with key stakeholders at pallet receiving locations, fostering collaboration and ensuring alignment with asset productivity objectives.
• Drive improvements in collection performance by identifying route causes of failure and collaborating with internal teams to improve customer experience and the CIFOT measure.
• Enhance customer satisfaction by conducting regular visits and providing targeted training for retailer staff, ensuring effective equipment control practices are in place.
• Ensure the successful onboarding and implementation of new customers, establishing agreements around asset recovery processes to ensure a smooth transition and operational efficiency.
• Manage and execute audit programs within the account portfolio to ensure adherence to asset management standards and identify opportunities for improvement. Maintain accurate audit result forecast.
• Collaborate with internal teams and external partners to support business growth initiatives, develop solutions that improve asset recovery, and expand CHEP’s customer base.
• Monitor asset control metrics, using data to proactively identify areas for improvement and implement corrective actions to enhance asset recovery performance.

PLEASE READ BEFORE APPLYING

• English Professional is required
• Driver license
• Coverage Area:Area 2 Nielsen (Veneto, Friuli VG, Trentino)

YOUR MISSION

Cross functional interface for handling CHEP-material within retail. Ensuring reliable relationships to customer to identify customer needs and new business opportunities for CHEP.

WHAT WE ARE LOOKING FOR

• Experience within a retail / logistics environment
• Contact with customers / suppliers in a past role
• Service providing background, used to work with customers in Retail, Wholesale- or Logistics
• B2B SalesKnowledge of MS Office and CRM (e.g. Salesforce)

WHAT WE OFFER

• 34,640 - 41,500€ annual base salary + 10% annual bonus

• Impiegato 3 livello - CCNL Commercio. All CCNL provided benefits applicable to this level are included.

• Employee Assistance Programme (EAP)

• Option to participate in company share scheme

• Life Insurance

• Personal Accident Insurance

Remote Type

Fully Remote

Skills to succeed in the role

Account Management, Active Listening, Adaptability, Communication, Customer Satisfaction, Empathy, Experimentation, Negotiation, Questioning, Relationship Building, Stakeholder Management, Taking Ownership, Teamwork, Understand Customers, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].