Field Service Engineer (f/m/d) Torino area

ITW; Piemonte; On-site; EUR 45,000 - 50,000; Full time

Benefits offered by this job

Permanent contract

Company car

Work-life balance

Training opportunities

International environment

Career growth

Job summary

ITW in Piemonte, Italy seeks a technically skilled professional to manage customer relations and service activities. You will diagnose equipment, perform calibrations, coordinate installations, and ensure quality standards across service operations.

The candidate should have a technical diploma or degree, 7–10 years of relevant experience, and fluency in English and Italian. A valid driver’s license and willingness to travel are required.

Qualifications

• Diploma of technical high school or 3 years graduation in electrical engineering or similar qualification.
• 7-10 years of relevant experience including support and service.
• Good oral and written English and Italian communication skills.
• Ability to work with high degree of personal discipline.
• Problem solving and analytical business skills.
• Willingness to travel.
• Must possess a valid driver’s license.

Responsibilities

• Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
• Diagnoses equipment problems to major sub-sections of the system and restores equipment operations.
• Performs calibrations relevant to assigned customer base independently.
• Coordinates and conducts installation and maintenance activities.
• Implements the operational requirements of the MTS Corporate and Field Service Quality System.
• Supports service sales efforts by understanding strategic goals related to growth, margin and marketing.
• Maintains service documentation for all activities delivered at customer sites.
• Manages assigned assets according to company policy.
• Maintains current knowledge and training in MTS technology and products.
• Performs other duties and special projects as assigned.

Skills

English

Italian

Education

Diploma of technical high school or 3 years graduation in electrical engineering or similar qualification

Tools

Driver's license

Job description

Job Description:

Your tasks:

• Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
• Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.
• Performs calibrations relevant to assigned customer base independently.
• Coordinates and conducts installation and maintenance activities.
• Implements the operational requirements of the MTS Corporate and Field Service Quality System.
• Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
• Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
• Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
• Maintains current knowledge and training in MTS technology and products.
• Other duties and special projects as assigned.

Your qualifications:

• Diploma of technical high school or 3 years graduation in electrical engineering or similar qualification.
• 7-10 years of relevant experience incl. support and service.
• Good oral and written English and Italian communication skills.
• Ability to work with high degree of personal discipline.
• Problem solving and analytical business skills.
• Willingness to travel.
• Must possess a valid driver’s license and able to obtain automobile/liability coverage.

What we offer you:

• Permanent employment contracthigh school or 3 years graduation in electrical engineering or similar qualification.
• Attractive salary.
• Company car also for private use.
• Work-life balance - we value a good work-life balance.life balance - we value a good work-life balance.
• Wide range of further training opportunities and internal talent programs; support of personal growth through educational leave.
• Long-term career opportunities in the MTS and ITW network.
• International working environment in daily business.
• Cross-national activities and events to exchange expert knowledge.
• National and international employee resource groups (e.g. women's, young professional and pride network).
• Familiar atmosphere with regular team and company events.
• Commitment to sustainability and environmental protection.
• Corporate benefits program in the ITW network.

Compensation Information:

The expected annual gross salary range for this position is between 45.000 and 50.000 EUR. The final offer will be determined based in the candidate´s skills, experience, qualifications, and internal equity considerations.