Field Service Engineer

Hitachi Energy; Milano; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Incentive Plan

Lunch ticket or canteen

Health Insurance

Pension Fund

Flexible working hours

Hybrid work model

Well-being platform

Family Care Benefits

Parking and Partnerships (gyms, sports

centers, stores)

Job summary

Hitachi Energy is seeking a Field Service Engineer to execute service work following Hitachi Energy standards and safety guidelines across installations, maintenance, and upgrades in Italy.

You will perform on-site and remote analyses, coordinate materials, and ensure customer satisfaction while building strong customer relationships. Italian and English fluency, teamwork, and high travel readiness (>80%) are essential.

Qualifications

• Diploma in electrotechnology.
• Experience working onsite with HV equipment.
• Proficiency in Italian and English.
• Ability to work in a team and meet deadlines.
• Willingness to travel throughout Italy (over 80%).

Responsibilities

• Perform Service tasks and analyze problems on-site or remotely across service categories (installation and commissioning, maintenance, repairs, engineering and consulting, upgrades, etc.).
• Contribute to customer satisfaction by executing Service work according to customer order and expectations.
• Create and maintain a good relationship with customers and understand their needs.
• Coordinate, prepare and ensure materials, parts and equipment are available and of appropriate quality.
• Prepare all documents and reports to be signed by the customer representative.
• Troubleshoot equipment failure and advise on preventing recurrence.
• Apply safety rules and environmental responsibilities and report hazards.

Skills

Electrotechnical diploma

HV equipment onsite experience

Italian and English

Teamwork

Willingness to travel in Italy

Education

Electrotechnical diploma

Job description

The opportunity

We are currently looking for a Field Service Engineer who will focus on executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

The opportunity

We are currently looking for a Field Service Engineer who will focus on executing Service work according to agreed work flows and in accordance with Hitachi Energy standard processes and safety guidelines.

How You'll Make An Impact

• Perform Service tasks, identify technical problems and make analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.);
• Contribute to customer satisfaction by executing Service work according to customer order and expectation;
• Create and maintain a good relationship with customers and understands their needs;
• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;
• Prepare all documents and reports to be signed by the customer representative;
• Troubleshoot equipment failure and make recommendations to avoid repeating the problem in the future;
• Apply safety rules and safe practices as well as environmental responsibilities, report unsafe practices and incidents.

Your background

• Electrotechnical diploma;
• Previous working onsite experience with HV equipment;
• Good knowledge of Italian and English;
• Ability to work in team and meet deadlines
• Willingness to travel in Italy (>80%)

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a work place where personal and organizational success grow together.

The minimum salary for this position in the location specified is as follows:

• Starting from: 38000€ gross

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

Our Benefits Offering For This Role Generally Includes

• Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model, Well-being platform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores).

Applicable CBA: Metalmeccanico

Publication date : 2026-08-26