Field Service Engineer (f/m/d) Torino area

Illinois Tool Works Inc.; Piemonte; On-site; EUR 45,000 - 50,000; Full time

Benefits offered by this job

Permanent contract

Company car

Work-life balance

Training opportunities

Career growth

International environment

Networking events

Employee groups

Job summary

Illinois Tool Works Inc. is seeking a field service engineer to manage customer bases, optimize satisfaction and service contract performance across assigned accounts in Italy.

You will diagnose equipment issues, restore operations, perform calibrations, and coordinate installation and maintenance activities at customer sites. The role requires 7–10 years of relevant experience, a technical diploma, fluent English and Italian communication, and willingness to travel.

Qualifications

• Diploma of technical high school or 3 years graduation in electrical engineering or similar qualification.
• 7-10 years of relevant experience incl. support and service.
• Good oral and written English and Italian communication skills.
• Willingness to travel.
• Must possess a valid driver’s license.

Responsibilities

• Manage customer base and business activities to optimize satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
• Diagnose equipment problems to the major sub-sections of the system and restore operations.
• Perform calibrations relevant to assigned customer base.
• Coordinate and conduct installation and maintenance activities.
• Support service sales efforts by understanding strategic goals for growth and margins.
• Maintain service documentation and assets per company policy.
• Keep up-to-date with MTS technology and products.

Skills

Customer service experience

English communication

Italian communication

Problem solving

Education

Diploma of technical high school or 3 years graduation in electrical engineering or similar qualification

Job description

Job Description

Your tasks:

• Manages customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
• Diagnoses equipment problems to the major sub-sections of the system (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.) Restores equipment operations.
• Performs calibrations relevant to assigned customer base independently.
• Coordinates and conducts installation and maintenance activities.
• Implements the operational requirements of the MTS Corporate and Field Service Quality System.
• Assists as requested to support service sales efforts by being knowledgeable of and understanding strategic goals relative to growth, margin and marketing.
• Maintains service documentation in requested format for all service activities delivered at customer sites as assigned.
• Manages all assigned assets according to company policy (i.e. automobile, financial instruments, and service equipment).
• Maintains current knowledge and training in MTS technology and products.
• Other duties and special projects as assigned.

Your qualifications:

• Diploma of technical high school or 3 years graduation in electrical engineering or similar qualification.
• 7-10 years of relevant experience incl. support and service.
• Good oral and written English and Italian communication skills.
• Ability to work with high degree of personal discipline.
• Problem solving and analytical business skills.
• Willingness to travel.
• Must possess a valid driver’s license and able to obtain automobile/liability coverage.

What we offer you:

• Permanent employment contracthigh school or 3 years graduation in electrical engineering or similar qualification.
• Attractive salary.
• Company car also for private use.
• Work-life balance - we value a good work-life balance.life balance - we value a good work-life balance.
• Wide range of further training opportunities and internal talent programs; support of personal growth through educational leave.
• Long-term career opportunities in the MTS and ITW network.
• International working environment in daily business.
• Cross-national activities and events to exchange expert knowledge.
• National and international employee resource groups (e.g. women's, young professional and pride network).
• Familiar atmosphere with regular team and company events.
• Commitment to sustainability and environmental protection.
• Corporate benefits program in the ITW network.

Compensation Information:

The expected annual gross salary range for this position is between 45.000 and 50.000 EUR. The final offer will be determined based in the candidate´s skills, experience, qualifications, and internal equity considerations.