Field Service Engineer

ATS Automation Tooling Systems Inc.; Ravenna; Hybride; EUR 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Corporate welfare program

Company canteen

Metasalute supplementary healthcare

Résumé du poste

Comecer in Castel Bolognese, Italy, seeks a traveling service technician to perform on-site maintenance, repair and calibration of complex equipment at customer premises, ensuring high reliability. You will follow service plans, document work in Fusion and internal reports, manage tickets, and coordinate with the service planner.

Domestic and international travel is required. Strong English skills are essential.

Qualifications

• Industrial Technical diploma with mechanical or electrical emphasis is required.
• Experience as travelling technician or remote technical service (2–5 years) is required.
• Fluent English both written and spoken is required.

Responsabilités

• Handle technical service at the final customer's premises.
• Service, maintenance, repair, testing and calibration of complex equipment with minimal supervision.
• Report issues of the final customer.
• Assist customers or partners with requests.
• Perform service at customer’s premises following instructions from the Service planner.
• Travel domestically and internationally.

Connaissances

Problem solving

Active listening

Customer focus

Communication

Formation

Industrial Technical diploma (Mechanical/Electrical)

Outils

MS Office

Fusion enterprise system

Description du poste

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Requisition ID: 17907

Location: Castel Bolognese, RA, IT, 48014

Date: Oct 28, 2026

Responsibility:

• Handles the technical service at the premises of the final customer;
• Service, maintenance, repair, testing and calibration of complex equipment aslo with minimum supervision;
• Report issues of the final customer;
• Support requests from customers or partners.

Duties

• Performs the service at the customer’s premises based on instructions received by the Service planner and the results of the service must be shared internally using the work report and the Fusion enterprise system;
• Through the switchboard, receiving phone calls for service requests from the customer or partner. identifying and associating the reference machine to the customer/partner using FUSION and opening the resulting ticket;
• Domestic and international travel

Qualifications:

• Five years Industrial Technical diploma with Mechanical / Electrical emphasis;
• Training courses on handling service over the phone / remotely.

Technical Skills:

• Hands on experience with troubleshooting and repairing machinery;
• Interpret/read electrical and mechanical drawings, manufacturer guidelines, reference manuals and instruction guides;
• Work with suppliers to resolve technical issues at customer sites;
• Practiced technical competences (electrical and mechanical) on equipment produced and installed;
• Practiced validation competences with reporting according to legislation on equipment produced and installed;
• MS Office Suit and FUSION company enterprise system.

Relational skills:

• Having careful and active listening; with the patience necessary to listen to people all the way to the bottom, able to communicate the opinions of others, even when not in agreement;
• Problem Solving using a rigorous logic and a precise method in order to solve difficult problems using effective solutions; probing all useful sources to find answers; being able to identify hidden problems and having excellent analytical skills to look beyond the obvious, never stopping at the first answer;
• Attention to the customer: dedicated to satisfying customer expectations and requests, obtaining information first hand and using it to improve product/service; acting in consideration of customers, establishing and maintaining effective relations with customers and allowing Comecer to gain their respect.
• Follow customer’s plant and safety regulations while at their facility.
• Good/great knowledge of English, both written and spoken;

Experience:

• From 2 to 5 years of experience as travelling technician or with remote technical service.

Driving License B

What we offer:

Contract Type: Permanent; CBA: Italian Metalworking Industry National Collective Labour Agreement (CCNL Metalmeccanico Industria); FULL-TIME; Compensation: Expected salary range: €30,000.00 – €40,000.00 gross annual salary (RAL), paid over 14 monthly installments and defined in accordance with the CCNL. The actual compensation package will be determined based on the candidate’s professional experience, skills, and assigned job grade.

• Annual Company Performance Bonus
• Corporate welfare program
• Company canteen
• Metasalute supplementary healthcare plan