On-Site Field Service Engineer – Travel & Remote Support

Comecer; Castel Bolognese; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Annual bonus

Corporate welfare program

Company canteen

Supplementary health plan

Job summary

Comecer is seeking a travelling technician to provide on-site service, maintenance and repair of complex equipment at customer premises. You will report findings via the Fusion system and communicate with customers and partners to resolve issues.

Role includes domestic and international travel, English communication, and collaboration with the service planner to ensure timely support under CCNL Metalworking conditions. Permanent, full-time position in Italy.

Qualifications

• Minimum 2–5 years as travelling technician or remote technical service.
• Five-year Industrial Technical diploma with Mechanical/Electrical emphasis.
• Training courses on handling service over the phone / remotely.

Responsibilities

• Performs service at customer premises based on instructions from the Service planner and documents results in the work report and Fusion system.
• Handle inbound service requests via switchboard and associate the reference machine to customer/partner in Fusion, opening tickets.
• Travel domestically and internationally.

Skills

Troubleshooting

Machinery repair

Electrical knowledge

Mechanical knowledge

Customer communication

English proficiency

Education

Industrial diploma

Remote service training

Tools

FUSION system

MS Office

Job description

Comecer is seeking a travelling technician to provide on-site service, maintenance and repair of complex equipment at customer premises. You will report findings via the Fusion system and communicate with customers and partners to resolve issues.

Role includes domestic and international travel, English communication, and collaboration with the service planner to ensure timely support under CCNL Metalworking conditions. Permanent, full-time position in Italy.