Field Service Engineer

Hitachi Energy Ltd.; Genova; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Incentive plan

Lunch ticket

Health insurance

Pension fund

Flexible working hours

Hybrid work model

Job summary

Hitachi Energy Ltd. is seeking a Field Service Engineering Experienced Professional to provide expert technical support and maintenance for complex Hitachi products at customer sites, ensuring optimal performance and customer satisfaction.

You will install, commission, maintain, troubleshoot, and repair systems; diagnose issues; perform preventative maintenance and calibration; and deliver on-site training.

Qualifications

• Bachelor's degree in Electrical Engineering or related technical field.
• Minimum of 5 years' proven experience in field service engineering, preferably with complex industrial or IT systems.
• Ability to travel and valid driver's license.

Responsibilities

• Install, commission, maintain, troubleshoot, and repair Hitachi systems at customer sites.
• Diagnose and resolve complex technical issues across electrical, mechanical, and software components.
• Perform preventative maintenance and calibration to ensure reliability and compliance.
• Provide on-site technical training and guidance to customers.

Skills

Field service

Electrical troubleshooting

Mechanical troubleshooting

Hardware diagnostics

Customer interaction

On-site travel

Education

Bachelor's degree in Electrical Engineering

Tools

Reading schematics

Job description

The opportunity

As a Field Service Engineering Experienced Professional at Hitachi, Ltd., you will be responsible for providing expert technical support and maintenance for complex Hitachi products and systems at customer sites, ensuring optimal performance and customer satisfaction.

How You’ll Make An Impact

• Perform installation, commissioning, maintenance, troubleshooting, and repair of Hitachi's advanced systems and equipment at customer locations.
• Diagnose and resolve complex technical issues, often requiring in-depth knowledge of electrical, mechanical, and software components.
• Conduct preventative maintenance and calibration activities to ensure system reliability and compliance with specifications.
• Provide on-site technical training and guidance to customers on product operation, maintenance, and best practices.
• Collaborate with engineering, sales, and support teams to resolve escalated issues and provide feedback for product improvement.
• Document all service activities, including diagnostics, repairs, parts used, and customer interactions, accurately and thoroughly.
• Maintain a high level of customer satisfaction through professional communication, timely service delivery, and effective problem-solving.
• Adhere to all company safety policies and procedures, as well as customer site regulations.
• Manage spare parts inventory and service tools efficiently.
• Participate in on-call rotations and travel extensively as required to support customer needs.

Your background

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
• Minimum of 5 years of proven experience in field service engineering, preferably with complex industrial or IT systems.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues under pressure.
• Expertise in troubleshooting electrical, mechanical, and software components.
• Proficiency in reading and interpreting technical manuals, schematics, and diagrams.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Demonstrated ability to work independently and manage time effectively in a field-based role.
• Valid driver's license and a clean driving record are required.
• Ability to travel

More About Us

The minimum salary for this position in the location specified is as follows:

• Starting from: 38000 € gross

Our Benefits Offering For This Role Generally Includes

• Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model, Well-beingplatform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores).

Applicable CBA: Metalmeccanico