Field Service Engineer

Hitachi Automotive Systems Americas, Inc.; Genova; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Incentive Plan

Lunch ticket or canteen

Health Insurance

Pension Fund

Welfare

Flexible working hours

Hybrid work model

Well-being platform

Family Care Benefits

Parking and partnerships

Job summary

Hitachi Energy Italy S.p.A. is seeking a Field Service Engineering Experienced Professional to provide expert technical support and maintenance for complex Hitachi products at customer sites in Genoa and surrounding areas.

You will install, commission, troubleshoot, and repair systems while ensuring optimal performance and customer satisfaction. The ideal candidate has a Bachelor's degree in a related technical field and at least 5 years of field service experience, with strong problem-solving

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
• Minimum of 5 years of proven experience in field service engineering.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues under pressure.
• Expertise in troubleshooting electrical, mechanical, and software components.
• Valid driver's license and ability to travel.

Responsibilities

• Install, commission, maintain, troubleshoot, and repair Hitachi's advanced systems and equipment at customer locations.
• Diagnose and resolve complex technical issues across electrical, mechanical, and software domains.
• Conduct preventative maintenance and calibration to ensure reliability.
• Provide on-site technical training and guidance to customers.
• Collaborate with engineering, sales, and support teams to resolve escalations.
• Document diagnostics, repairs, parts used, and customer interactions accurately.
• Maintain high customer satisfaction through professionalism and timely service.
• Adhere to safety policies and on-site regulations.
• Manage spare parts inventory and service tools.
• Participate in on-call rotations and travel extensively as required.

Skills

Analytical skills

Problem solving

Customer interaction

Education

Bachelor's degree in Electrical/Mechanical/Computer Science or related field

Job description

Location: Genoa, Ligura, Italy

Job ID: R0145761

Date Posted: 2026-11-02

Company Name: HITACHI ENERGY ITALY S.P.A.

Profession (Job Category): Engineering & Science

Job Schedule: Full time

Remote: No

Job Description: The opportunity As a Field Service Engineering Experienced Professional at Hitachi, Ltd., you will be responsible for providing expert technical support and maintenance for complex Hitachi products and systems at customer sites, ensuring optimal performance and customer satisfaction.

How you'll make an impact

• Perform installation, commissioning, maintenance, troubleshooting, and repair of Hitachi's advanced systems and equipment at customer locations.
• Diagnose and resolve complex technical issues, often requiring in-depth knowledge of electrical, mechanical, and software components.
• Conduct preventative maintenance and calibration activities to ensure system reliability and compliance with specifications.
• Provide on-site technical training and guidance to customers on product operation, maintenance, and best practices.
• Collaborate with engineering, sales, and support teams to resolve escalated issues and provide feedback for product improvement.
• Document all service activities, including diagnostics, repairs, parts used, and customer interactions, accurately and thoroughly.
• Maintain a high level of customer satisfaction through professional communication, timely service delivery, and effective problem-solving.
• Adhere to all company safety policies and procedures, as well as customer site regulations.
• Manage spare parts inventory and service tools efficiently.
• Participate in on-call rotations and travel extensively as required to support customer needs.

Your background

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
• Minimum of 5 years of proven experience in field service engineering, preferably with complex industrial or IT systems.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues under pressure.
• Expertise in troubleshooting electrical, mechanical, and software components.
• Proficiency in reading and interpreting technical manuals, schematics, and diagrams.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Demonstrated ability to work independently and manage time effectively in a field-based role.
• Valid driver's license and a clean driving record are required.
• Ability to travel

More about us

The minimum salary for this position in the location specified is as follows:

Starting from: 38000 € gross

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

Our benefits offering for this role generally includes:

• Incentive Plan
• Lunch ticket or canteen
• Health Insurance
• Pension Fund
• Welfare
• Flexible working hours
• Hybrid work model
• Well-beingplatform
• Family Care Benefits
• Parking and Partnerships (gyms, sports centers, stores)

Applicable CBA: Metalmeccanico Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles - particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions, additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Hitachi brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world's biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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