Field Service Engineer | Genoa, Italy

Hitachi Energy Ltd.; Genova; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Incentive Plan

Lunch Ticket

Health Insurance

Pension Fund

Well-being platform

Flexible working hours

Hybrid work model

Family Care Benefits

Parking and Partners (gyms, stores)

Job summary

Hitachi Energy Ltd. in Genova is seeking an experienced Field Service Engineer to install, commission, maintain and repair advanced Hitachi systems at customer sites.

You will diagnose complex issues across electrical, mechanical and software domains, and provide on-site training to customers. The role requires at least 5 years of field service experience, a relevant engineering degree, a valid driver’s license, and willingness to travel extensively.

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
• Minimum of 5 years of proven field service engineering experience.
• Ability to travel and a valid driver's license.

Responsibilities

• Perform installation, commissioning, maintenance, troubleshooting, and repair of Hitachi's advanced systems and equipment at customer locations.
• Diagnose and resolve complex technical issues across electrical, mechanical, and software components.
• Conduct preventative maintenance and calibration to ensure system reliability.
• Provide on-site technical training and guidance to customers on operation and best practices.
• Collaborate with engineering, sales, and support teams to resolve escalated issues.
• Document all service activities, including diagnostics, repairs, parts used, and interactions.
• Maintain high customer satisfaction through professional communication and timely service.
• Adhere to safety policies and customer site regulations; manage spare parts inventory and tools.
• Participate in on-call rotations and travel extensively as needed.

Skills

Analytical skills

Problem-solving

Troubleshooting electrical components

Troubleshooting mechanical components

Troubleshooting software components

Customer communication

Education

Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related technical field

Job description

As a Field Service Engineering Experienced Professional at Hitachi, Ltd., you will be responsible for providing expert technical support and maintenance for complex Hitachi products and systems at customer sites, ensuring optimal performance and customer satisfaction.

How you’ll make an impact

• Perform installation, commissioning, maintenance, troubleshooting, and repair of Hitachi's advanced systems and equipment at customer locations.
• Diagnose and resolve complex technical issues, often requiring in-depth knowledge of electrical, mechanical, and software components.
• Conduct preventative maintenance and calibration activities to ensure system reliability and compliance with specifications.
• Provide on-site technical training and guidance to customers on product operation, maintenance, and best practices.
• Collaborate with engineering, sales, and support teams to resolve escalated issues and provide feedback for product improvement.
• Document all service activities, including diagnostics, repairs, parts used, and customer interactions, accurately and thoroughly.
• Maintain a high level of customer satisfaction through professional communication, timely service delivery, and effective problem-solving.
• Adhere to all company safety policies and procedures, as well as customer site regulations.
• Manage spare parts inventory and service tools efficiently.
• Participate in on-call rotations and travel extensively as required to support customer needs.

Your background

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field.
• Minimum of 5 years of proven experience in field service engineering, preferably with complex industrial or IT systems.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve intricate technical issues under pressure.
• Expertise in troubleshooting electrical, mechanical, and software components.
• Proficiency in reading and interpreting technical manuals, schematics, and diagrams.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and internal teams.
• Demonstrated ability to work independently and manage time effectively in a field-based role.
• Valid driver's license and a clean driving record are required.
• Ability to travel

More about us

The minimum salary for this position in the location specified is as follows:

• Starting from:38000 € gross

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

Our benefits offering for this rolegenerally includes:

• Incentive Plan, Lunch ticket or canteen, Health Insurance, Pension Fund, Welfare, Flexible working hours, Hybrid work model,Well-beingplatform, Family Care Benefits, Parking and Partnerships (gyms, sports centers, stores).

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.