Field Quality Intern: Resolve Issues & Drive Improvements

STMicroelectronics; Sicilia; On-site; EUR 30,000 - 50,000; Full time

Job summary

STMicroelectronics Italy is seeking internal candidates for a Field Quality Support role to act as the bridge between customers, sales, engineering, quality and manufacturing when field issues arise. The role focuses on identifying and driving fast, traceable resolutions to product performance, reliability, or nonconformity problems.

You will review complaints, coordinate investigations, track containment and corrective actions, and communicate progress to stakeholders.

Qualifications

• Bachelor's or master's degree ongoing or just finished (preferred in Management Engineering, Economics or similar field).
• Good written and spoken English skills are essential for effective communication with internal and external stakeholders.
• Soft skills such as communication, teamwork, problem-solving, active listening, and adaptability are important to manage discussions, align different functions, and support issue resolution in a professional way.

Responsibilities

• Receive and review customer quality complaints and field failure reports.
• Coordinate cross-functional investigations to determine root causes.
• Track containment, corrective, and preventive actions until closure.
• Communicate progress and findings to internal teams and customers when needed.
• Monitor recurring issues and support continuous improvement initiatives.
• Ensure lessons learned are captured and fed back into product and process quality systems.

Skills

English communication

Cross-functional collaboration

Problem-solving

Active listening

Adaptability

Education

Bachelor's or Master's degree (ongoing or recent) in Management Engineering, Economics or similar

Job description

STMicroelectronics Italy is seeking internal candidates for a Field Quality Support role to act as the bridge between customers, sales, engineering, quality and manufacturing when field issues arise. The role focuses on identifying and driving fast, traceable resolutions to product performance, reliability, or nonconformity problems.

You will review complaints, coordinate investigations, track containment and corrective actions, and communicate progress to stakeholders.