Internship - Field Quality Support

STMicroelectronics; Sicilia; On-site; EUR 30,000 - 50,000; Full time

Job summary

STMicroelectronics Italy is seeking internal candidates for a Field Quality Support role to act as the bridge between customers, sales, engineering, quality and manufacturing when field issues arise. The role focuses on identifying and driving fast, traceable resolutions to product performance, reliability, or nonconformity problems.

You will review complaints, coordinate investigations, track containment and corrective actions, and communicate progress to stakeholders.

Qualifications

• Bachelor's or master's degree ongoing or just finished (preferred in Management Engineering, Economics or similar field).
• Good written and spoken English skills are essential for effective communication with internal and external stakeholders.
• Soft skills such as communication, teamwork, problem-solving, active listening, and adaptability are important to manage discussions, align different functions, and support issue resolution in a professional way.

Responsibilities

• Receive and review customer quality complaints and field failure reports.
• Coordinate cross-functional investigations to determine root causes.
• Track containment, corrective, and preventive actions until closure.
• Communicate progress and findings to internal teams and customers when needed.
• Monitor recurring issues and support continuous improvement initiatives.
• Ensure lessons learned are captured and fed back into product and process quality systems.

Skills

English communication

Cross-functional collaboration

Problem-solving

Active listening

Adaptability

Education

Bachelor's or Master's degree (ongoing or recent) in Management Engineering, Economics or similar

Job description

OUR STORY

At STMicroelectronics, we believe in the power of technology to drive innovation and make a positive impact on people, businesses, and society. As a global semiconductor company, our advanced technologies and chips form the hidden foundation of the world we live in today.

When you join ST, you will be part of a global business with more than 115 nationalities, present in 40 countries, and comprising over 50,000 diverse and dedicated creators and makers of technology around the world.

Developing technologies takes more than talent: it takes amazing people who understand collaboration and respect. People with passion and the desire to disrupt the status quo, drive innovation, and unlock their own potential.

Embark on a journey with us, where you can innovate for a future that we want to make smarter and greener, in a responsible and sustainable way. Our technology starts with you.

Responsibilities and Qualifications for Internal Candidates

Field Quality Support is responsible for acting as the link between customers, sales, engineering, quality, and manufacturing teams when quality issues arise in the field. The role focuses on identifying, analyzing, and driving the resolution of customer-reported problems related to product performance, reliability, or nonconformity.

Main responsibilities

• Receive and review customer quality complaints and field failure reports.
• Coordinate cross-functional investigations to determine root causes.
• Track containment, corrective, and preventive actions until closure.
• Communicate progress and findings to internal teams and customers when needed.
• Monitor recurring issues and support continuous improvement initiatives.
• Ensure lessons learned are captured and fed back into product and process quality systems.

Key skills

• Bachelor's or master's degree ongoing or just finished (preferred in Management Engineering, Economics or similar field)
• Good written and spoken English skills are essential for effective communication with internal and external stakeholders.
• Soft skills such as communication, teamwork, problem-solving, active listening, and adaptability are important to manage discussions, align different functions, and support issue resolution in a professional way.

Key objective

The main goal is to protect customer satisfaction by ensuring fast, effective, and traceable resolution of quality problems occurring in the field.

ST is proud to be one of the 17 companies certified as a 2025 Global Top Employer and the first and only semiconductor company to achieve this distinction. ST was recognized in this ranking thanks to its continuous improvement approach and stands out particularly in the areas of ethics & integrity, purpose & values, organization & change, business strategy, and performance.

At ST, we endeavor to foster a diverse and inclusive workplace, and we do not tolerate discrimination. We aim to recruit and retain a diverse workforce that reflects the societies around us. We strive for equity in career development, career opportunities, and equal remuneration. We encourage candidates who may not meet every single requirement to apply, as we appreciate diverse perspectives and provide opportunities for growth and learning. Diversity, equity, and inclusion (DEI) is woven into our company culture.

To discover more, visit st.com/careers.