Field IT Support Technician — On-site & Remote Help

AVASO Technology Solutions

Parma

In loco

EUR 28.000 - 42.000

Tempo pieno

14 giorni+

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Descrizione del lavoro

AVASO Technology Solutions is hiring a Field IT Support Technician to join our Parma, Italy operations. You will provide on-site and remote desktop support, troubleshoot hardware and software, and assist end users with technical issues.

Ideal candidates bring 2+ years in desktop support, strong Windows/Mac/Linux experience, and ITIL familiarity. Fluency in Italian and English (B2) is mandatory; the role requires customer-focused, independent work in a fast-paced environment.

Competenze

2+ years of experience in Desktop Support or similar roles.
Strong experience with Windows OS, Mac OS, and Linux environments.
Experience with Active Directory for user management, group policies, and security.
Proficient with remote desktop tools and troubleshooting techniques.
Experience with networking protocols (TCP/IP, DNS, DHCP).
Strong knowledge of MS Office Suite and other productivity software.
Expertise in hardware diagnostics, repair, and replacements.
Knowledge of system imaging and software deployment tools (SCCM, MDT).
Familiar with ITIL processes for incident, problem, and change management.
Strong communication skills, with the ability to explain technical issues to non-technical users.
Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
B2 Level in Italian and English (Mandatory).

Mansioni

Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
Troubleshoot and resolve hardware, software, and network-related issues.
Install, configure, and maintain desktop systems, laptops, and peripherals.
Ensure the deployment of operating systems, updates, and software packages.
Work with the IT team to resolve and accelerate issues as needed.
Perform routine system audits and ensure systems are up-to-date and secure.
Provide end-user training and technical documentation where necessary.
Collaborate with team members and manage support tickets for various internal stakeholders.