F&B Reception Intern

Mandarin Oriental

Milano

In loco

EUR 6000 - 7000

Part-time

14 giorni+

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Vantaggi offerti da questo lavoro

Pocket money: €500–€600

Training and development opportunities

Meals available at employee restaurant

Descrizione del lavoro

Mandarin Oriental, Milan is seeking a F&B Reception Intern to join our F&B team. Based at the Milan property, the intern will support guest services, reservations and daily operations.

The role requires excellent communication in Italian and English, strong organizational and computer skills, and a willingness to learn in a luxury hospitality environment. Pocket money between 500€ and 600€ per month, with training and meals at employee restaurant.

Competenze

Excellent communication skills and fluent in both written and spoken Italian and English.
Excellent organizational and computer skills.
Another foreign language literacy is a plus.

Mansioni

Welcoming and seating guests according to MO standards
Presenting the menu correctly to each guest
Handling guests' special requests, anticipating their needs
Handle guest complaints
Take reservations accurately, if necessary, keeping track of guest preferences
Support in setting up the bar/restaurant service stations
Handle all bar/restaurant guest reservations and requests in a timely manner.
Liaise within the department and with other hotel departments.
Participate in daily meetings
Carry out all administrative tasks assigned by the managers
Review and reply to email correspondence.

Conoscenze

Fluent Italian and English

Excellent organizational skills

Computer skills

Descrizione del lavoro

Mandarin oriental, Milan is looking for a F&B Reception Intern to join our F&B team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. Guests can discover exquisite dining in the beautiful setting of two-Michelin-starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms.

About The Job

Based at the Mandarin Oriental, Milan within the F&B Department in Milan, the F&B Reception Intern is responsible for support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission statement. The F&B Reception Intern reports to the Restaurant Manager.

As F&B Reception Intern, you will be responsible for the following duties:

Welcoming and seating guests according to MO standards
Presenting the menu correctly to each guest
Ensuring that the guest is satisfied with their stay
Handling guests' special requests, anticipating their needs
Handle guest complaints
Take reservations accurately, if necessary, keeping track of guest preferences
Support in setting up the bar/restaurant service stations
Handle all bar/restaurant guest reservations and requests in a timely manner.
Liaise within the department and with other hotel departments.
Participate in daily meetings
Carry out all administrative tasks assigned by the managers
Review and reply to email correspondence.
Handle basic operations of the department, mainly reservations from multiple channels

As F&B Reception Intern, We Expect From You

Excellent communication skills and fluent in both written and spoken Italian and English
Excellent organizational and computer skills
Another foreign language literacy is a plus

Our commitment to you