Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Sardegna; Presencial; EUR 12.000 - 14.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career Advancement

Paid Onboarding

Company Culture

Health & Wellness

Lifestyle

Descripción de la vacante

Ignite in Lisbon is seeking Italian-speaking customer specialists to support our multicultural team and global brands. You will resolve client issues by phone, email, and live chat, maintaining a professional and proactive approach in a fast-paced office environment.

Required are fluent Italian (C1/C2) and English (B2), with on-site work in Lisbon and a fully flexible 24/7 rotating schedule. Two compensation structures apply, with Local Offer or Relocation Option including housing support.

Formación

• Fluent Italian (C1/C2) mastery for oral and written communication
• English proficiency at least B2 for internal communication
• Excellent communication and active listening
• Problem-solving and composure under stress
• Willingness to work a fully flexible rotating 24/7 schedule

Responsabilidades

• Answer incoming Italian client inquiries across phone, email, and live chat with a courteous, professional tone
• Identify issues, diagnose root causes, and provide quick, personalized solutions
• Maintain accurate records of interactions in CRM systems
• Strive to meet CSAT, FCR, and AHT targets through consistent performance
• Participate in regular training on product upgrades and procedures

Descripción del empleo

• Salary: €1,262.33 / month gross (Local Option) or €1,059.00 / month gross + corporate housing (Relocation Option)


• Location Strategy: In-person office (Lisbon, Portugal)


• Timeline: Immediate start preferred


• Hours: 40 hours weekly, 24/7 rotating 8-hour shifts


• Languages Required: Fluent Italian (C1/C2) & English (B2)

Role Overview

Are you looking to expand your career in Portugal? We are hiring customer-centric Italian speakers for our multicultural team in Lisbon. Serving as the primary contact for Italian clients, you will resolve user issues via phone, email, and live messaging. Ideal candidates are proactive problem solvers who thrive in a fast-paced, collaborative office environment. In this role, you will have the unique opportunity to represent leading global brands while building an international career within a vibrant, supportive, and dynamic workplace.

Primary Responsibilities

• Client Engagement: Answer incoming Italian client inquiries across phone, email, and live chat channels with a courteous, professional tone and exceptional attention to detail.


• Problem Solving: Identify client issues, diagnose underlying problems methodically, and provide quick, personalized solutions to guarantee complete user satisfaction.


• Data Logging: Maintain accurate, up-to-date records of customer interactions, ticket progress, and resolution notes inside internal CRM systems.


• Performance Goals: Consistently achieve team metrics and key performance indicators, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT).


• Ongoing Development: Participate in regular training modules and continuous learning sessions to keep up with product upgrades, internal policies, and daily operational procedures.

Requirements

• Language Proficiency: Fluent or C1/C2 level mastery in Italian (oral and written); at least B2 level proficiency in English for internal workplace communication, instruction, and system use.


• Flexibility: Willingness and adaptability to work a fully flexible, rotating 24/7 schedule designed to meet global support demands.


• Presence: Must work on-site at our state-of-the-art Lisbon workspace (remote options are not available for this position).


• Legal Status: EU/EEA citizenship, a valid EU passport, or an existing Portuguese work permit ensuring unrestricted local employment rights.


• Key Strengths: Excellent communication skills, active listening abilities, composure under stress, and a constructive, solutions-oriented approach to challenges.

Compensation Plans

Candidates can choose between two tailored compensation structures:

• Option A: Local Offer (For Lisbon Residents)
  
  
  
  • Gross Monthly Base: €1,262.33 (paid across 12 months)
  
  
  • Housing: Self-sourced accommodation
  
  
  • Best Suited For: Local Lisbon residents or candidates managing their own housing and living arrangements independently
  
  
  
  


• Option B: Relocation Offer (For Candidates Moving to Lisbon)
  
  
  
  • Gross Monthly Base: €1,059.00 (paid across 12 months)
  
  
  • Housing Included: Private room in a shared corporate flat, with all core utility bills fully covered
  
  
  • Travel Assistance: Inbound flight cost reimbursement after completing the trial period, plus complimentary airport transfer service upon arrival
  
  
  • Best Suited For: Candidates relocating to Lisbon from abroad seeking comprehensive support
  
  
  
  

Perks & Benefits

• Career Advancement: Structured internal pathways and mentorship toward leadership, quality analysis, or corporate training positions.


• Paid Onboarding: Comprehensive training and integration phase fully funded and compensated by the company from day one.


• Company Culture: Welcoming and energetic atmosphere featuring team outings, sports clubs, social gatherings, and networking events.


• Health & Wellness: Free private medical insurance activation after six months of service, plus confidential psychological counseling resources.


• Lifestyle: Enjoy Lisbon's sunny Mediterranean climate, scenic seaside access, rich cultural heritage, and dynamic urban social scene.