Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Basilicata; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Career Advancement

Paid Onboarding

Team Environment

Health Benefits

Lifestyle Perks

Job summary

Ignite in Lisbon, Portugal, is hiring Italian-speaking customer support specialists for a 40-hour week on-site. The role involves assisting Italian-speaking clients via phone, live chat, and email, with a 24/7 rotating shift pattern.

Requirements include fluent Italian (C1/C2) and business English (B2+), EU work eligibility, and a proactive, empathetic communication style. The position offers local or relocation contracts with housing options. Immediate start.

Qualifications

• Fluent Italian (C1/C2) and proficient English for software usage and training.
• Willingness to work 24/7 rotating shifts.
• EU/EEA citizenship or legal right to work in Portugal.

Responsibilities

• Handle Italian-speaking inquiries via phone, email, and live chat in a professional, empathetic manner.
• Identify issues, determine root causes, and provide prompt, tailored solutions.
• Document case details in the central CRM database accurately.
• Meet CSAT, First Contact Resolution, and Average Handle Time targets.
• Participate in ongoing training to stay updated on platform changes and guidelines.

Skills

Fluent Italian (C1/C2)

Business English (B2+)

CRM

Tools

CRM

Job description

• Salary: €1,262.33 gross/month (12-month schedule) for Local Residents OR €1,059.00 gross/month (12-month schedule) + Company-provided shared apartment with utilities & flight reimbursement for Relocation candidates
• Location: On-site (Lisbon, Portugal)
• Start Date: Immediate opening
• Hours: 40 hours per week (24/7 rotating 8-hour shifts, 5 days per week)
• Languages Required: Fluent Italian (C1/C2) & Business English (B2+)

Overview

Are you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment, offering the chance to build a successful international career in one of Europe's most vibrant coastal capitals.

Key Responsibilities

• Customer Support: Address incoming inquiries in fluent, polished Italian via telephone, email, and live messaging with a polite, professional, empathetic, and helpful tone.
• Problem Solving: Identify customer issues, pinpoint the root causes of difficulties, and provide prompt, customized solutions with absolute patience and efficiency.
• Documentation: Record all case details, account updates, and troubleshooting steps accurately and thoroughly within our central CRM database.
• Performance Targets: Consistently hit essential operational benchmarks, including customer satisfaction (CSAT) scores, First Contact Resolution, and Average Handle Time standards.
• Continuous Learning: Attend regular development programs and training sessions to stay up to date on platform updates, company guidelines, and operational best practices.

Requirements

• Language Skills: Fluent C1/C2-level Italian to ensure flawless client communication, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
• Flexibility: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
• Work Location: Full-time, on-site daily presence required at our modern Lisbon facility.
• Work Eligibility: Valid EU/EEA citizenship, an EU passport, or legal documentation allowing unrestricted employment within Portugal.
• Core Strengths: Excellent active listening capabilities, strong communication talents, emotional intelligence, poise under pressure, and an optimistic, proactive attitude.

Compensation Options

• Option A: Local Contract (For Local Applicants)
  • Gross Monthly Pay: €1,262.33 (distributed across 12 months)
  • Housing Setup: Self-arranged private accommodation
  • Best Suited For: Candidates already living in Lisbon or managing their housing arrangements independently.
• Option B: Relocation Contract (For Candidates Relocating to Lisbon)
  • Gross Monthly Pay: €1,059.00 (distributed across 12 months)
  • Housing Provided: Private bedroom in a shared company flat with basic utility expenses fully paid.
  • Travel Support: Full reimbursement for inbound flight expenses after successful trial period completion, plus organized airport pickup service upon landing in Lisbon.

Benefits & Workplace Culture

• Career Advancement: Structured internal career development paths leading into coaching, quality assurance, team leadership, or management roles.
• Paid Onboarding: Fully paid, comprehensive training program starting from your first day on the job to set you up for professional success.
• Team Environment: Inclusive corporate culture featuring company-sponsored social events, sports leagues, team-building outings, and modern amenities.
• Health Benefits: Complimentary private health coverage after six months of continuous employment, along with access to mental health support resources.
• Lifestyle Perks: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, vibrant gastronomy, and active social scene.