Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Puglia; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Career Advancement

Fully Paid Onboarding

Company Life

Health & Support

Regional Benefits

Job summary

Ignite in Lisbon seeks Italian-speaking customer care professionals to start an international career path in Portugal. You will be the primary contact for Italian clients, handling inquiries via phone, email, and live chat in a fast-paced, collaborative environment.

The role requires fluent Italian (C1/C2) and English at least B2, full-time on-site in Lisbon, with a 24/7 rotating shift. Two compensation options are provided: Local Contract with €1,262.33 gross monthly or Relocation Contract with

Qualifications

• Fluent or advanced Italian (written, spoken, reading) with B2 English for internal communications.
• Willingness to work flexible, rotating 24/7 shifts across 5 days a week.
• On-site presence required at Lisbon office; remote work not available.
• Eligibility to work in the EU/EEA or Portuguese employment authorization.

Responsibilities

• Interact with Italian clients via phone, email, and live chat with a warm, professional tone.
• Diagnose issues to identify root causes and provide fast, tailored resolutions.
• Accurately log inquiries and resolutions in CRM systems.
• Meet targets for CSAT, FCR, and AHT.
• Engage in ongoing training to stay updated on products and policies.

Skills

Italian language

English language

Customer service

Active listening

Emotional intelligence

Tools

CRM software

Job description

• Salary: €1,262.33 gross/month (Local Option) or €1,059.00 gross/month + corporate housing (Relocation Option)
• Work Setup: Office-based (Lisbon, Portugal)
• Timeline: Urgent filling preferred
• Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role Summary

Are you looking to kick-start an exciting international career path right in the heart of Portugal? We are currently seeking customer-focused professionals who speak fluent Italian to join our vibrant, multicultural team operating in Lisbon. Positioned as the primary point of contact for Italian-speaking consumers, you will handle diverse inquiries coming in through telephone, email correspondence, and instant messaging systems. This position is ideal for adaptable problem solvers who excel within a high-energy, collaborative team environment. In this dynamic role, you will help global brands deliver exceptional client care while building a rewarding career in a sunny European capital.

Core Responsibilities

• Customer Interaction: Manage incoming inquiries from Italian clients via phone, email, and live digital chat using a warm, professional, empathetic, and solution-driven communication style.
• Issue Diagnostics: Analyze customer difficulties to identify root causes methodically and deliver fast, customized resolutions tailored to each individual situation.
• Documentation: Accurately log profile details, customer inquiries, action steps, and resolution notes inside enterprise CRM databases with absolute precision.
• Target Management: Consistently hit key operational targets, including Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Average Handle Time (AHT) metrics.
• Ongoing Learning: Participate actively in ongoing training and coaching sessions to remain fully updated on product modifications, company policies, and service workflows.

Qualifications

Essential Criteria:

• Language Capabilities: Fluent or advanced C1/C2 capability in Italian (written, spoken, and reading comprehension) to ensure flawless communication; operational English competence (minimum B2 level) for internal team dialogue, software navigation, and training programs.
• Shift Availability: Complete readiness to work flexible, rotating 24/7 shift schedules across 5 days a week.
• Workplace Presence: Physical presence and full-time availability to work 100% on-site at our Lisbon office facility (remote work is not available).
• Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal Portuguese employment authorization.

Essential Skills:

• Exceptional interpersonal talents, active listening skills, composure under high-volume pressure, emotional intelligence, and a positive, proactive mindset.

Compensation Models

Candidates can choose between two tailored compensation options based on their personal situation:

• Option A: Local Contract (For Local Applicants)
  • Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
  • Housing: Self-arranged living setup.
  • Target Profile: Candidates currently living in Lisbon or managing their own accommodation independently.
• Option B: Relocation Contract (For Moving Candidates)
  • Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
  • Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet).
  • Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus organized airport pickup.

Added Perks

• Career Advancement: Clear internal progression pathways leading into quality assurance, corporate training, or team supervisory positions.
• Fully Paid Onboarding: Thorough, comprehensive onboarding program that is 100% paid starting on your very first day.
• Company Life: Welcoming workspace featuring team outings, hobby clubs, social events, and recreational gatherings.
• Health & Support: Complimentary private medical insurance coverage after 6 months of service, alongside access to confidential counseling and mental health resources.
• Regional Benefits: Experience Lisbon's Mediterranean climate, beautiful coastal landscapes, rich history, and energetic city life.