Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

Ignite; Sicilia; On-site; EUR 12,000 - 14,000; Full time

Benefits offered by this job

Career advancement

Fully paid onboarding

Company life

Private health coverage after six个月

Lisbon locale benefits

Job summary

Ignite in Lisbon is hiring for an Italian-speaking customer service role. You will be the main contact for Italian clients across phone, chat and email, delivering courteous, effective support in a fast-paced, international setting.

Requirements include fluent Italian (C1/C2) and at least English B2 for internal tools, with full on-site availability in Lisbon and a 24/7 shift pattern. Growth paths include QA, coaching or management roles.

Qualifications

• Fluent Italian (C1/C2) with B2 English for software use and training.
• Strong listening and communication skills required.
• Customer service experience preferred.

Responsibilities

• Handle Italian inquiries via phone, email and live chat.
• Diagnose issues, identify root causes and provide solutions.
• Document case details in the CRM with accuracy.
• Meet CSAT, FCR and AHT targets.
• Participate in ongoing training and platform updates.

Skills

Fluent Italian

English B2

Active listening

Communication

Customer service

Tools

CRM

Job description

• Salary: €1,262.33 / month gross (Local Option) or €1,059.00 / month gross + corporate housing (Relocation Option)
• Timeline: Urgent filling preferred
• Location: Fully on-site in Lisbon
• Shift Pattern: Continuous 24/7 rotation (40 hours per week, 8-hour daily shifts)

Role SummaryAre you eager to launch your professional journey in Portugal? We are actively hiring service-oriented individuals who are fluent in Italian to join our international workforce located in Lisbon. As the principal contact for Italian-speaking clients, you will resolve customer inquiries across phone, live chat, and email channels. This role represents a fantastic opportunity for proactive problem solvers who thrive within a fast-paced work environment. In this dynamic position, you will represent leading global brands while building a rewarding international career inside a vibrant, supportive workplace.

Core Responsibilities

• Customer Interaction: Address incoming inquiries in fluent Italian via telephone, email, and live messaging with a polite, professional, and helpful tone.
• Issue Diagnostics: Identify customer issues, pinpoint the root causes of difficulties methodically, and provide prompt, customized solutions to guarantee satisfaction.
• Documentation: Record all case details, account updates, and troubleshooting steps accurately within our central CRM database with absolute precision.
• Target Management: Consistently hit essential operational benchmarks, including CSAT scores, First Contact Resolution (FCR), and Average Handle Time (AHT) standards.
• Ongoing Learning: Attend regular development programs to stay up to date on platform updates, company guidelines, and operational best practices.

Qualifications

• Language Capabilities: Fluent C1/C2-level Italian, paired with at least B2-level English proficiency for software usage, internal communication, and training modules.
• Shift Availability: Full adaptability to work rotating shift rosters operating across a 24/7 schedule.
• Workplace Presence: Full-time, on-site daily presence required at our modern Lisbon facility (remote work is not available).
• Legal Eligibility: Valid EU/EEA citizenship, an EU passport, or legal authorization to work in Portugal.
• Essential Skills: Excellent active listening capabilities, strong communication talents, poise under pressure, and an optimistic, solutions-oriented attitude.

Compensation ModelsCandidates can choose between two tailored compensation structures:

• Option A: Local Contract (For Local Applicants)
  • Base Remuneration: €1,262.33 gross monthly (paid across 12 months).
  • Housing: Self-arranged living setup.
  • Target Profile: Candidates currently living in Lisbon or managing their own accommodation independently.
• Option B: Relocation Contract (For Moving Candidates)
  • Base Remuneration: €1,059.00 gross monthly (paid across 12 months).
  • Provided Accommodation: Private room within a shared corporate flat, with utilities included (electricity, gas, water, internet).
  • Travel Assistance: Full inbound flight reimbursement after passing the probation period, plus complimentary airport pickup.

Added Perks

• Career Advancement: Structured internal career development paths leading into coaching, quality assurance (QA), or management roles.
• Fully Paid Onboarding: Fully paid, comprehensive training program starting immediately from your first day on the job.
• Company Life: Inclusive corporate culture featuring company-sponsored social events, sports leagues, and team-building outings.
• Health & Support: Complimentary private health coverage after six months of employment, along with access to mental health support resources.
• Regional Benefits: Enjoy Lisbon's sunny weather, ocean views, rich cultural heritage, and active urban social scene.