Executive Assistant Manager - Quality & Guest Experience

Hospitaliti; Lombardia; On-site; EUR 90,000 - 120,000; Full time

Job summary

Sheraton Milan San Siro is hiring through Hosco in Milan. The Executive Assistant Manager in Charge of Quality supports the General Manager in the overall leadership and day-to-day operations of the hotel.

This role focuses on ensuring operational excellence across departments, maintaining brand standards, and driving a culture of continuous improvement. Working closely with department heads, the Executive Assistant Manager oversees service delivery, monitors quality performance, and ensures

Qualifications

• Previous managerial experience in hospitality.
• Strong leadership and people management skills.
• Fluent in English; additional languages are an advantage.
• Proficiency in Microsoft Office and hotel management systems.

Responsibilities

• Support the General Manager in daily management and strategic direction of the hotel.
• Oversee activities of key departments to ensure efficient service delivery.
• Drive quality assurance initiatives and ensure compliance with Marriott and hotel standards.
• Monitor guest satisfaction metrics and feedback, implementing actions to improve guest experience.
• Lead, coach and develop department managers to foster a high-performance culture.

Job description

Sheraton Milan San Siro is hiring through Hosco in Milan. The Executive Assistant Manager in Charge of Quality supports the General Manager in the overall leadership and day-to-day operations of the hotel.

This role focuses on ensuring operational excellence across departments, maintaining brand standards, and driving a culture of continuous improvement. Working closely with department heads, the Executive Assistant Manager oversees service delivery, monitors quality performance, and ensures