Exception Resolution Specialist, Logistics (Flexible Shifts)

JD.COM; Lombardia; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

JD Logistics is seeking an Exception Handler to safeguard the efficiency of our orders and logistics operations within JD.com’s broader supply chain. You will identify, analyze, and resolve exceptions across fulfillment, shipping, and delivery processes, leveraging data to drive improvements.

You will work with logistics, warehouse, customer service, and IT teams to implement rapid recovery plans, document outcomes, and contribute to preventive measures that reduce disruptions and maintain

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 1-3 years of experience in an operations support, logistics, or supply chain role, preferably with a focus on exception handling.
• Strong analytical and problem-solving skills with the ability to quickly assess situations and make sound decisions under pressure.
• Excellent communication skills, both written and verbal, with the ability to articulate complex issues clearly.
• Proficiency in using enterprise resource planning (ERP) systems and logistics management software.
• Advanced knowledge of Microsoft Excel for data analysis and reporting.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• High level of attention to detail and accuracy.

Responsabilités

• Monitor real-time dashboards and reports to proactively identify emerging exceptions in order fulfillment, shipping, and delivery processes.
• Investigate the root cause of identified exceptions, which may include data discrepancies, system errors, logistical delays, or customer issues.
• Collaborate cross-functionally with logistics, warehouse operations, customer service, and IT teams to gather information and implement effective solutions.
• Develop and execute immediate recovery plans for critical exceptions to minimize disruption and maintain service level agreements.
• Document exception details, resolution steps, and impact for future reference and process improvement.
• Analyze recurring exception patterns and contribute to the development of preventative measures and system enhancements.
• Communicate effectively with internal stakeholders and, when necessary, external partners regarding exception status and resolution.
• Adhere to all company policies and procedures related to data handling and operational protocols.

Connaissances

Data analysis

ERP software

Excel

Communication

Attention to detail

Formation

Bachelor's degree in Logistics

Outils

ERP systems

Excel

Description du poste

JD Logistics is seeking an Exception Handler to safeguard the efficiency of our orders and logistics operations within JD.com’s broader supply chain. You will identify, analyze, and resolve exceptions across fulfillment, shipping, and delivery processes, leveraging data to drive improvements.

You will work with logistics, warehouse, customer service, and IT teams to implement rapid recovery plans, document outcomes, and contribute to preventive measures that reduce disruptions and maintain