Global Logistics Exception Specialist — Real-Time Problem Solver

JD.com Inc.; Lombardia; Hybride; EUR 40 000 - 60 000; Plein temps

Résumé du poste

JINGDONG Logistics in Lombardy, Italy, is seeking an Exception Handler to identify, analyze, and resolve order and logistics exceptions across the supply chain. You will monitor dashboards, investigate root causes, and implement recovery plans to maintain service levels.

You will collaborate with logistics, warehouse, customer service, and IT teams, document resolutions, and contribute to preventative improvements.

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• 1–3 years of experience in operations support, logistics, or supply chain focusing on exception handling.
• Strong analytical and problem-solving skills with the ability to make quick decisions under pressure.
• Excellent written and verbal communication skills.
• Proficiency in ERP systems and logistics management software, plus advanced Excel knowledge.
• Ability to work independently and in a fast-paced environment.
• Flexibility to work varying shifts, including evenings, weekends, or holidays.

Responsabilités

• Monitor dashboards to identify exceptions in order fulfillment, shipping, and delivery.
• Investigate root causes: data gaps, system errors, delays, or customer issues.
• Collaborate with logistics, warehouse, CS, and IT to implement solutions.
• Develop and execute recovery plans for critical exceptions.
• Document details, steps, and impact for future reference.
• Analyze patterns and contribute to preventative improvements.
• Communicate status with internal stakeholders and external partners.
• Adhere to data handling and operational policies.

Connaissances

Analytical skills

Problem-solving

Communication

Attention to detail

Teamwork

Formation

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field

Outils

ERP systems

Logistics management software

Microsoft Excel

Description du poste

JINGDONG Logistics in Lombardy, Italy, is seeking an Exception Handler to identify, analyze, and resolve order and logistics exceptions across the supply chain. You will monitor dashboards, investigate root causes, and implement recovery plans to maintain service levels.

You will collaborate with logistics, warehouse, customer service, and IT teams, document resolutions, and contribute to preventative improvements.