Logistics Quality Manager

JD.com Inc.; Lombardia; On-site; EUR 40,000 - 65,000; Full time

Job summary

JD.com Inc. is seeking a Logistics Quality Improvement Specialist to enhance fulfillment processes, ensuring operational excellence and customer satisfaction. The role focuses on identifying, analyzing, and implementing improvements across the logistics network.

The ideal candidate will have a bachelor's degree in a related field and 3+ years of experience in logistics or SCM improvement, with strong data analytics skills using Excel/SQL/Tableau/Power BI. Master’s degree is a plus.

Qualifications

• Bachelor's degree required; Master's preferred.
• 3+ years in logistics, supply chain, or operations improvement.
• Proven track record of process improvements and measurable results.

Responsibilities

• Analyze existing logistics fulfillment processes to identify bottlenecks and inefficiencies using data-driven methods.
• Develop and implement solutions to optimize warehousing, transportation, and delivery operations.
• Collaborate with cross-functional teams to drive continuous improvement initiatives.
• Monitor KPIs related to logistics quality (delivery time, accuracy, damage rates, cost).
• Conduct root cause analysis and develop corrective actions.
• Prepare detailed reports and present outcomes to management.
• Stay updated on industry trends and best practices in logistics and supply chain.
• Train and mentor staff on new processes and quality standards.

Skills

Lean Six Sigma

Data-driven decision making

Strong communication

Education

Bachelor's degree in Logistics / Supply Chain / Industrial Engineering / Business Administration

Tools

Excel

SQL

Tableau

Power BI

WMS/TMS knowledge

Job description

JD.com is seeking a highly motivated Logistics Quality Improvement Specialist to enhance fulfillment processes, ensuring operational excellence and customer satisfaction. This role focuses on identifying, analyzing, and implementing improvements across our logistics network.

Job Responsibilities

• Analyze existing logistics fulfillment processes to identify bottlenecks, inefficiencies, and areas for improvement using data-driven methodologies.
• Develop and implement innovative solutions and best practices to optimize warehousing, transportation, and delivery operations.
• Collaborate with cross-functional teams, including operations, technology, and supply chain, to drive continuous improvement initiatives.
• Monitor key performance indicators (KPIs) related to logistics quality, such as delivery time, accuracy, damage rates, and cost efficiency.
• Conduct root cause analysis for quality issues and develop corrective and preventive actions.
• Prepare detailed reports and presentations on improvement projects, outcomes, and recommendations for management.
• Stay informed about industry trends, emerging technologies, and best practices in logistics and supply chain management.
• Train and mentor operational staff on new processes and quality standards.

Job Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Industrial Engineering, Business Administration, or a related field. Master's degree preferred.
• 3+ years of experience in logistics, supply chain, or operations improvement roles, preferably within e-commerce or a large-scale retail environment.
• Proven track record of successfully implementing process improvements and achieving measurable results.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI).
• Familiarity with Lean Six Sigma methodologies or other continuous improvement frameworks.
• Excellent problem-solving abilities and a data-driven approach to decision‑making.
• Strong communication, interpersonal, and presentation skills.
• Ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Experience with warehouse management systems (WMS) and transportation management systems (TMS) is a plus.